Account Support Associate

Huntress Group - IT Recruitment
28000.00 - 30000.00 GBP Annual
13 Feb 2017
20 Feb 2017
Contract Type
Full Time

Account Support Associate - FTC 6 months - London

My client, a global leader in assurance, tax, transaction and advisory services, is looking for an Account Support Associate to join their team in London for an initial 6 month fixed term contract with the potential of a permanent offer afterwards.

Account Support Associates play a key role in the smooth running of the audits of large and complex global clients. They interface regularly with engagement team members and external client personnel at all levels of seniority and in a number of locations. An ASA is a trusted member of the team and expected to make independent decisions, exercise sound judgment and discretion, and review or coordinate the work of others. Attention to detail, ownership of the entire process, coordination with geographically dispersed stakeholders and a driving personality is crucial to success in this role.

The Opportunity

The ASA is a dedicated person who performs engagement administration and project management related activities that do not need to be performed by the technical audit engagement team.

You will undertake non-audit tasks, resulting in enhancements to service delivery that:

  • Improve engagement efficiency by transfer of engagement administration and project management tasks from senior audit team members to the ASA
  • Promote pro-active coordination with other teams and client
  • Professionalise the delivery of tasks
  • Ensure all deadlines are met
  • Provides a central coordinating point of contact for global teams and client
  • You will own and control financial matters related to significant accounts of the firm; ensuring that the costs relating to that account are analysed, summarised and effectively communicated to relevant internal stakeholders. You take a lead role in ensuring that matters such as the budget, invoicing and supporting analysis for fee negotiations are prepared accurately, and on a timely basis.

Key Responsibilities

Account Management:

  • Actual cost vs. budget monitoring on a regular basis and presentation to senior account team members
  • Regular and accurate collation of estimate to complete predictions from senior account team members
  • Identifying areas of potential cost overrun, alerting senior account team members
  • Ownership of billing schedule and cash collection for the accounts
  • Plan and book staff on timely basis for main audit and ad-hoc projects; coordinate ad-hoc resourcing requirements (staff booking clash identification and resolution etc)
  • Monitor global services on accounts and ensure compliance with auditor independence regulations
  • Tracking receipt of audit reporting documents and chasing overdue reporting in accordance with instructions and deadlines
  • Ensuring completion of client and engagement acceptance/continuance process
  • Set up meetings, write up minutes and monitor/follow up actions both internally and externally
  • Set up, access control and management of databases used both internally and externally
  • Maintaining global account contact lists
  • Creation and rolling forward of key account documents and ensuring compliance with correct template

Client Facing Activities:

  • Seen by client as central contact for non-technical account management queries
  • Coordinate, collate and distribute client deliverables
  • Coordinate statutory accounts process where appropriate
  • Build relationships with clients, proactively maintaining contact throughout the period of the audit


  • Organise and facilitate regular account team meetings
  • Communicate relevant client information to account teams via regular newsletters/alerts
  • Ensure client care surveys are distributed as appropriate and the actions required are properly communicated to the account teams


  • Coordinate a Relationship Matrix for accounts
  • Communicate requirements to account teams of client meetings and relationship building exercises
  • Coordinate an team calendar for the accounts
  • Work closely with senior team secretaries to regularly monitor our new business opportunity system for accuracy


  • Introduce new people into the team - welcome pack, induction etc
  • Build team through organising social events and being central point of contact
  • Facilitate updating of people database to reflect those working on the account
  • Participate in regular department or wider audit peer group meetings
  • Buddy with new joiner ASAs and share knowledge within the ASA and wider peer ground

Skills and Attributes for Success:

  • Strong numeracy skills and the ability to learn and understand calculation of financial measures
  • Strong customer service focus and ability to anticipate team/client requirements
  • Strong analytical and attention to detail skills
  • Ownership of entire processes from beginning to end
  • Self-motivated with ability to manage your own deadlines and prioritise accordingly
  • Communicate effectively with senior stakeholders and lead interactions with them
  • Driven personality and can do attitude with willingness to improve processes

To Qualify for the Role you must have:

  • Proven experience of project coordination, planning, managing and prioritising work and completing projects on an accurate and timely basis
  • Proven experience of owning and delivering projects on own initiative
  • Proven experience of pro-actively managing upwards to ensure deadlines are met
  • High level of competency in MS Office, in particular use of MS Excel

Ideally, you'll also have:

  • Experience of tracking actual costs against budget on a project and an understanding of financial measures
  • Experience of reporting directly to senior stakeholders on a project
  • Be educated to degree level

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles