Supported Living Manager

22000.00 - 25000.00 GBP Annual + GBP22000 - GBP25000/annum Company vehicle and progression
13 Feb 2017
28 Feb 2017
Contract Type
Full Time
Project Manager West Midlands
Package: GBP22,000 to GBP25,000 dependent on skills and experience per annum plus salary enhancements for on-call duties. 28 days annual leave (including bank holidays)
Location: Multiple sites - travel required
Hours: 40 hours per week

Job Purpose
• To ensure that Safe Haven Accommodation (SHA) is always represented in a professional and positive manner by ensuring the project is running to a high standard and to uphold those standards in every aspect of the project:
Communication (face to face, verbal, written)
Paperwork and record keeping
Staff performance
Young people's (YP) progress and outcomes
• To supervise a Key / Support Workers to ensure they deliver a highly effective supported living service to (YP) aged 16 to 25
• To liaise with stakeholders and ensure accurate information is recorded, shared and acted upon at all times
• To ensure YP and all those working with them are safeguarded by ensuring that all staff receive, review, read and adhere to accurate risk assessments
• To ensure that YP are achieving their targets to enable them to develop independent living skills successfully
• To ensure maintenance issues are identified and handed over to maintenance contractors in a timely way - to log and follow up all maintenance issues
• To comply with SHA's policies and procedures.

Roles and responsibilities
• Attend all professional meetings
• Ensure general up keep of properties is to a high standard by ensuring maintenance issues are followed up in a timely manner
• Promote independence by:
liaise with colleagues and professionals to review support levels
network with local businesses / colleges to identify work experience / training opportunities for YP and work with Key Workers to ensure YP are in some form of EET (education, employment and training)
• Work with Key Workers to ensure YP 's weekly planners and feedback reports:
are completed on a weekly basis
they are productive and that YP complete as many of the activities as possible
weekly feedbacks are completed on time and to a high standard of information and grammar and are sent out weekly to relevant professionals
Outcome star is being completed on time and actions are followed up appropriately
Risk assessments are reviewed and updated regularly
• Ensure all staff (including yourself) promote, acknowledge and respect the privacy, dignity, diversity, rights and responsibilities of YP to enable them to meet their goals and aspirations and to build and maintain their self worth and individuality
• Act as an escalation point for YP/ carers / staff and professionals to receive, record and resolve any issues in a positive and timely way
• Apply the correct protocol, immediately, upon any suspicion, evidence or allegation of any concern in relation to child protection, in accordance with SHA's policies and procedures
• Ensure concerns and reasons for them are properly identified and logged using the correct forms and communicated effectively to relevant parties in the right time frames
• Conduct monthly supervisions for Key Workers and Support Workers, ensuring they are performing their role competently, recognising good performance and work with HR to address any performance or conduct issues
• Induct and train new team members and ensure they are aware of current legal, professional and administrative practices and procedures that apply within SHA
• Cover any gaps on shift or provide a second person on duty, until relief staff can be secured
• Guide and support staff, assisting them in their professional development and advising them in relation to behaviour management and de-escalation with YP

Person specification:
Essential requirements:
• Minimum of NVQ Level 3 in Health & Social Care (or equivalent) and / or minimum of three years experience within the Looked After Children Services sector
• Strong working knowledge and understanding of safeguarding processes, support planning, health and safety and risk assessments
• Minimum of one year of direct management experience of being responsible for a team and conducting supervisions and managing performance
• Strong behaviour management and problem solving skills
• Able to motivate staff and support them to meet their goals and objectives
• Able to manage own and team workload, ensuring priorities and deadlines are met
• Excellent computer literacy skills - able to confidently use Microsoft word, excel, PowerPoint, outlook etc)
• Highly self-organised, reliable and punctual with excellent time-keeping and time management skills
• Available to be on-call and cover shifts where shift cancellations occur until a replacement arrives
• Fully flexible, including being able and willing to work bank holidays, weekends, evenings and sleeps
• Results focused, confident and able to make good decisions when under pressure
• Self starter, quick learner and able to work on own initiative, making carefully thought through decisions
• Passionate about making a genuine difference in lives of young people and staying positive and seeing the best in young people
• Full UK driving licence with access to a car

This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out any other duties as directed by a supervising officer, the responsibility level of any other duties should not exceed those outlined above