Senior Service Delivery Manager

60000.00 - 80000.00 GBP Annual + GBP60000 - GBP80000/annum + Bonus and Benefits
13 Feb 2017
28 Feb 2017
Contract Type
Full Time
I am keen to speak to HR professionals for a Senior Service Delivery Manager role I am recruiting for in the Shropshire area.

Working for a highly-regulated environment, this is an excellent opportunity to join an organisation that is at an exciting stage in its growth, offering rewarding career prospects for talented people.

As the Senior Service Delivery Manager, you will lead and manage the HR service delivery which is currently outsourced to a third-party supplier, ensuring that the service delivery operational strategy is in line with the organisational goals.

The role as the Senior Service Delivery Manager will focus on the following:

* Define the HR Service Delivery strategy to achieve effective end to end HR transactional services
* Management of Service Delivery budgets
* Management of outsourced third party relationships
* Lead integration activity and change requirements
* Support and develop opportunities for the Service Delivery teams
* Define and monitor the KPIs for Service Delivery Centre
* Support the development and implementation of the wider HR strategy and change initiatives

Experience required for the Senior Service Delivery Manager role:

* Experience of working operationally within a Service delivery centre, ideally within Financial services
* Substantial experience of designing, implementing and delivering solutions to an organisation to improve the operating environment
* Experience of managing a 3rd party outsourced provider
* Significant experience of developing and implementing significant change and transformation programmes
* Experience of successful budget and financial management
* Stakeholder management experience in a complex matrix organisation is essential

The salary on offer for the Senior Service Delivery Manager is up to GBP80,000 + Benefits