Customer Quality Engineer

Ellesmere Port
35000.00 - 45000.00 GBP Annual
14 Feb 2017
20 Feb 2017
Contract Type
Full Time
Customer Quality Engineer
Ellesmere Port
GBP35,000 - GBP45,000 per annum + excellent benefits

IntaPeople are currently recruiting for a leading first tier supplier of a major automotive manufacturer who are in need of an experienced automotive customer quality/Support Engineer to join their team.

Job Description
  • Support customers (internal/external) for all Quality related issues (products and processes) in an excellent way (keeping Quality Policy in mind)
  • Communicate questions from the customer into the appropriate channels
  • Adapt quality awareness to everyone who can affect the quality of products and processes or systems
  • Work with preventive actions & continuous improvement
  • Assure compliance to company Regulations & Policies
Key Responsibilities
  • Be a main point of contact for all quality related issues at Customer plant
  • Support O.E.M. Customer(s) & Tier 1 Supplier(s) by providing feedback about observations, root cause, breakpoints, immediate corrective actions, long term corrective actions
  • Collect and Analyse problems together with the Customer and take fast actions to solve problems and avoid a line stop due to quality reasons
  • Initiate communication and (if needed) meetings of involved parties to inform and define necessary actions
  • If containment activities are approved, coordinate the containment activities (sort/rework) in line with the instructions
  • Coordinate all Quality Improvements & Verify the effectiveness of Solutions
  • Record, Report and Follow-up the facts & figures to share with the customers (and also for traceability reasons), via appropriate tools as there are: 8D reports, 4Q reports, Customer Complaint Databases, SPFU, DPRTS, EPS, SIM, Problem Solver and several tracker files
  • Report Key Performance Indicators at management request
  • Be the Voice of the Customer inside the organization to spread the Customers wishes
  • Initiate Actions to Prevent the occurrence of any non-conformity relating to Product, process or system
  • Quality engineering experience/experience in a similar role
  • HNC/HND/Degree in an engineering discipline
  • Ability to read and understand electrical schematics/drawings
  • Experience in the automotive industry
  • Experience with quality/continuous improvement/problem solving techniques (APQP etc.)
"The services advertised by IntaPeople are those of an Employment Agency and an Employment Business"