Senior strategy Analyst - Epping

40000.00 - 45000.00 GBP Annual + GBP40000 - GBP45000/annum
14 Feb 2017
28 Feb 2017
Contract Type
Full Time
General description:
The role is fully accountable for the analysis and improvement of decision engine strategy performance. Ensuring maximum cash recovery, efficiency and effectiveness, cost management and enhanced service delivery through analysis of performance data whilst at the same time meeting all client contractual obligations. The role will incorporate the optimal use of existing and new decision engine capability to propose, design, test and implement the most appropriate collections and recoveries strategies to fulfil the above objective.
Core duties and responsibilities:
*Analyse trends and propose improvement strategies for consideration by all relevant internal stakeholders, predominantly for presentation at the operational board. This will include expected improvement metrics and any associated cost consideration.
*Test and implement signed-off improvement strategies within the decision engine. Where possible this should be approached in a champion/challenger approach.
*To work closely with all relevant third parties supplying analytical support to the group. This may include, but is not limited to, providing required data sets, addressing any queries, attending review meetings etc.
*Analyse performance plans and strategy plans to deliver SLA and contract performance in line with both the company and client requirements.
*Presentation and communication of performance analysis and new strategies to internal and external stakeholders as and when required.
*Develop processes and reports so that all regular reporting can be delivered in a standardised and highly automated manner and simply distributed to the relevant stakeholders.
*Identifying and initiating ad-hoc strategy/campaign to boost collections performance upon identification of underperformance.
*To assist with production and review of weekly, monthly and quarterly performance analysis to support the senior management in the collation of monthly board report(s). This will focus on set key performance indicators.
*Provide, and create where required, data to ensure that the performance across all operational areas impacted by the decision engine strategies is delivered as agreed by the respective responsible director. Ensuring that any impact to resource is highlighted where applicable.
*Work closely with key operational support functions (i.e. enforcement, contact centres etc.) to drive out a collaborative and considered approach to strategy performance improvement.
*Support operational managers and service teams in understanding their operational performance through strategy and performance analysis, including attending strategic client meetings where required.
*Demonstrate a strong performance acumen, understanding key operational and financial drivers to performance, including a focus on cost versus revenue return.
*Look to research and implementation any relevant innovation that could help meet the 'business as usual' or strategic drivers of the company.
*Continually seek improvement and automation in performance reporting and analysis, including the identification of risk and implementation of remedial risk actions (performance and client KPI/SLA).
*Continually identify any potential operational efficiencies and improvements to working practices and procedures.
Person specification:
*Highly numerate and analytical.
*A strong focus and pragmatic approach to problem solving, including the ability to balance operational, financial and client service requirements.
*Be able to actively benchmark performance analytics against industry best practice and similar business specific industries and actively pursue and keep the business up to date with business best practice in all areas of collections.
*Is able to stay calm under pressure and deliver a factual account of the business activity.
*Able to demonstrate a clear understanding of operational practices.
*Excellent communication and presentation skills.
*Willingness to learn and educate on all areas of group business.
Personal Compliance:
*To understand the company's mission and vision and to embrace and work to the company's values.
*To understand the requirements of the Regulators who regulate the company's activities and ensure that these are adhered to personally and by the staff, if applicable, managed by you.
*To ensure compliance with the Financial Conduct Authority - Consumer Credit Sourcebook as it relates to the post holder and how this applies to the fair treatment of customers.
*To ensure that any incident which may involve a breach of any of the company's policy is reported, investigated to enable corrective action to be taken.
*To ensure that any incident which may involve a breach of the money laundering rules is notified without delay to the Money Laundering Reporting Officer.
*To ensure as far as reasonably practicable that all employees with whom the individual comes into contact with, especially those directly supervised, are similarly aware of and conform to the personal compliance requirements and values.

Knowledge and skills: essential
*Numerate and analytical.
*Exceptional excel and MS office skill.
*Able to produce accurate and concise reporting and commentary.
*A detailed understanding of reporting and industry (collections) specific KPI's.
*Ability to work autonomously.
Knowledge and skills: desirable
*SAS, SQL or similar coding knowledge.
*Cognos or similar business reporting package knowledge.
*Experience of managing business rules technology.
*A clear understanding of the debt collection and enforcement operations.
Qualifications: desirable
*Mathematics or statistics background - degree or equivalent.
Experience: essential
*Over 2 years' experience undertaking performance analysis
*Over 2 years' experience within collections, credit, enforcement or similar financial environment

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