Income Management Officer

23942.00 - 23942.00 GBP Annual + GBP23942/annum
15 Feb 2017
01 Mar 2017
Contract Type
Full Time
Income Management Officer
Salary GBP23,942 per annum
Permanent, 37 hours per week

Be part of our clients growth

Join their Housing Services Team based in Worcester, just off Junction 6 of the M5

Our client is one of the largest and most successful housing groups in the Midlands providing around 30,000 homes with a turnover of GBP140 million per year. They want everything they do to help achieve their vision and to put their customers and employees at the very heart of this delivery.

In preparing for change and they have an excellent opportunity to expand the existing team.

In this varied role the successful candidate will be responsible for the income collection services to customers within Herefordshire and Worcestershire and working positively to sustain tenancies whilst maximising the income collection of rent and other housing related debts to meet key business and service targets. You will be expected to provide an excellent service to the customers and work to achieve targets and high levels of customer payment.

The main responsibilities will include taking action to recover debt including court action, working closely with the Customer Service Centre to manage arrears cases effectively and provide support to help tenants sustain a long term culture of payment.

To succeed in the role you will need to have income collection experience and knowledge of housing law. Be IT literate with the ability to record data in a methodical and accurate manner. You will have excellent communication skills to tackle difficult issues, be able to work effectively as part of a team and have organisational skills with the ability to work without close supervision.

This post is subject to a Basic DBS check (Disclosure and Barring Service)

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