Income Management Team Leader

30890.00 - 30890.00 GBP Annual + GBP30890/annum
15 Feb 2017
01 Mar 2017
Contract Type
Full Time
Income Management Team Leader
Salary: E GBP30,890 per annum
Permanent, 37 hours per week

Be part of our clients growth

Join our client's Housing Services Team based in Worcester, just off Junction 6 of the M5

Our client is one of the largest and most successful housing groups in the Midlands providing around 30,000 homes with a turnover of GBP140 million per year. They want everything they do to help achieve their vision and to put their customers and employees at the very heart of this delivery.

In preparing for change they have an excellent opportunity to expand the existing team.

In this varied role you will be responsible for managing the income team who provide income collection services to customers within Herefordshire and Worcestershire. Your team will balance the need to maximise income collection with signposting customers for extra help and support where needed to ensure that their rent is paid. You and your team will provide a high quality income management service and work to challenging targets to meet key business and service improvement aims.

The main responsibilities will include leading your team to take action to recover debt including court action, working closely with the Customer Service Centre to manage arrears cases effectively and support a culture of "rent first" amongst their customer base.

To succeed in the role you will need to have income collection/credit control experience and line management experience. You will be IT literate and have excellent communication skills. You will be able to work effectively as part of a team and have organisational skills with the ability to work without close supervision.

This post is subject to a Basic DBS check (Disclosure and Barring Service)

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