Printer Diagnose Before Dispatch Engineer
My dynamic well establish client are urgently recruiting for a DBD engineer to join there growing team at there UK Head Office.
Based in Berkshire, My client have become a market leader of Manage Services and are the largest UK partner of HP Hardware.
- Ensure SLA's are met by advising of remote fixes or engineer visit required.
- Having full awareness of KPI's and have the ability to prioritise tickets
- Using initiative, experience and manuals to determine printer faults from the description giving from clients.
- Through communication, gain as much information about the printer fault to successfully determine the fault.
- Excellent communication skills both written and verbal
- Experience working with HP Hardware including Printers.
- Ability to work under pressure
Please send me an up to date CV or call Jack Vaughan for more information on the role/company.