Technical Services Manager

Recruiter
Pearson Whiffin Recruitment
Location
Surrey
Salary
35000.00 - 40000.00 GBP Annual + Bonus + Benefits
Posted
16 Feb 2017
Closes
17 Feb 2017
Category
IT, Internet
Function
IT
Contract Type
Permanent
Hours
Full Time

Technical Services Manager

I am looking for a SaaS Service Manager with experience of Expenses and Travel Management Software. The role will be responsible for providing support to the companies client base across their range of software products. The role will involve taking service requests regarding issues such as product configuration, functionality and responding within SLA's.

The role will also involve regular client reviews to ensure they are getting the most from company products, as well as making them aware of new products that could assist their business needs.

This role is a strong client focused role so you will require strong communication skills as well as the following skills and attributes: -

  • Strong background working with a client facing support capacity
  • Background within a Software Support capacity
  • Experience with Expenses and/or Travel Management Software
  • Strong background supporting SaaS based products within a B2B software company
  • Knowledge of various IT operating systems

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