Assurance & Supplier Manager, Heathrow - Refer-a-friend to this job on

20000.00 - 26000.00 GBP Annual + GBP20K - GBP26K /Per Annum
16 Feb 2017
17 Feb 2017
IT, Internet
Contract Type
Full Time is looking for Assurance & Supplier Manager in Heathrow for one of the leading global data communications service providers. Our clients have one of the largest global subsea cable and terrestrial networks.

+++ MANDATORY REQUIREMENTS (Please do not apply if you don't have below mandatory skills)
+ Candidate must be eligible to work in UK.
+ Candidates must have experience in Assurance & Suppliers Operations Management.
+ Must have solid experience in working with Data Networks
+++ Refer your friend to this job on and earn GBP1000

Here is Job Description:

• Location : Heathrow, UK
• Start date : ASAP
• Job Type: Permanent
• Salary: GBP20K - GBP26K /Per Annum

Job Summary:
The Assurance/Supplier Manager plays a key role for company in delivering and maintaining the services which it provides to its Customers.

It is a two tier role consisting of the following:

• Jeopardy manage incident tickets for allocated Customers and act as a key contact and point of escalation for those Customers
• Act as an internal point of escalation when company's third party suppliers fail to deliver to the required operational standards.

Duties & Responsibilities
• Review open incidents for allocated Customers to ensure that they progress in line with SLA's and internal processes.
• Act as a point of management escalation for allocated Customers.
• Support the Service Managers for assurance related matters.
• Represent the Assurance function at Customer meetings as required.

Supplier Operations Management:
• Act as a senior point of escalation for internal teams for supplier related issues.
• Participate in Supplier Service Reviews as required.
• Provide supplier performance related input to the business as required.

Skills and Experience

The successful candidate will be a good communicator that is capable of maintaining effective and professional with Customers and Suppliers alike, in some cases at Senior Management level. They will understand and be able to perform basic troubleshooting on data networks, and be able to discuss and progress incidents and orders with third party suppliers.

Additional Requirements
• They must be able to work in an organized and efficient manner and be able to work within predefined Service Level Agreements. The ability to produce good quality written communications is essential.

Key Performance Indicators:
• Assurance Management:
• Customer Satisfaction
• Network Availability
• Average Incident resolution time

Supplier Operations Management:
• Average time to resolve Supplier escalations
• Internal Notification per SLA

Technical/Functional Skills ("E" denotes Essential and "D" denotes Desirable)
• 1st line data network troubleshooting - D
• Operation experience in the telecoms and/or data network industry - D
• First line fault diagnostics experience- D
• Incident Management experience- D
• Customer service experience - D
• Strong written communication skills - D
• Experience of managing suppliers in the telecoms or data networking industry - D