Claims Manager

Recruiter
Anonymous
Location
Paignton
Salary
25000.00 - 28000.00 GBP Annual + GBP25000 - GBP28000/annum Benefits
Posted
24 Feb 2017
Closes
22 Mar 2017
Category
Accounting
Function
Consultant
Contract Type
Permanent
Hours
Full Time
Claims Manager

Do you possess a CII Level4 or equivalent? If so, here at EMCAS we have a fantastic opportunity for a permanent, full time Claims Manager to join our Paignton office.

THE ROLE

The Claims Manager will work within our Investment/Pensions department primarily responsible for managing letters of complaint. You will manage a small yet busy team to ensure complaints are presented professionally and in the customer's best interest. This will involve an element of staff training as well as frequent analysis of information received from investment providers. Key duties include:

* Achieving both quantity and quality based targets
* Data input with a good level of data accuracy
* Analysing information provided by clients, banks and providers
* Providing exceptional customer service by updating clients on inbound and outbound calls and via written/electronic communications
* To develop good working relationships with all colleagues
* Any other related administrative tasks as required
* Maintain and manage all clients' data with confidentiality

ABOUT EMCAS

EMCAS are a multisite call centre operation, established 2003 with the sole purpose of restoring financial justice to the UK; in other words, standing up for people who have been mis-sold financial products. EMCAS specialise in Pensions, Investments, Savings, Endowments and Packaged Bank Accounts in addition to Payment Protection Insurance. EMCAS are also a founding member of the Professional Financial Claims Association and have long established relationships with banks, Insurance companies and regulators.

Starting out as a small company in a single room, we've since grown to one of the UK's largest Claims Management Companies (CMCs), with four offices and having helped over half a million customers claim back GBP515 million. More recently we are proud of being awarded 50th place in The Western Morning News - Top 150 Employers in Devon & Cornwall in 2016.

THE SUCCESSFUL PERSON

* CII Level4 qualification or equivalent is essential
* Demonstrable complaint handling qualification/experience is desirable
* Knowledge of FCA dispute resolution rules relating to complaints and other FSA Handbook requirements as appropriate
* Excellent communication skills - both verbal and written
* High level of accuracy - both literary and numeric
* Understands importance of good customer service
* Must be capable of working in a fast-paced environment & dealing with high volumes of new business
* Use of Microsoft Office applications in particular Word and Excel

Working Monday to Friday 8.30am - 5.30pm, we offer are offering a competitive Claims Manager salary of GBP25,000 - GBP28,000 per annum + company benefits including pension, eye care and child care vouchers. 28 days annual holiday including bank holidays.

In 2003, EMCAS was established with the sole purpose of restoring financial justice to the UK; in other words, standing up for people who had been stung by the mis-selling of financial products, and to work on their behalf to claim back what was rightfully theirs. We have grown to one of the UK's largest Claims Management Companies (CMCs), with three offices and having helped over half a million customers claim back GBP515 million. It's something we're extremely proud of, and the difference it makes to our customers is incredible. We're real experts in our field too, even helping to set-up the Professional Financial Claims Association (PFCA) from the start. However, at our core, we remain the same consumer champions who care about doing the right thing for our people - be they our customers or our employees