Senior Product Manager - Remittances

45000.00 - 55000.00 GBP Annual + GBP45000 - GBP55000/annum
07 Mar 2017
22 Mar 2017
Contract Type
Full Time
Our Client is looking to hire Senior Product Manager - Remittances to join their team;

Job Purpose:

Responsible for Managing Retail Remittance Products

Area of Responsibility

1 Product management:

* Drive product profit and loss for retail products in the domain of online payment / FX services
* Drive new customer acquisition growth through conceptualization of marketing programs and promotions
* Promote digital initiatives, social media engagement and "out of box" ideas to design and enhance retail product / services
* Develop data analytics and related processes keep tab on competitor, market / customer and product performance
* Work with internal stakeholders such as compliance, risk, business, operations, treasury and technology for effective & smooth implementation of product/process development and improvement initiatives
* Manage external stakeholders including third party suppliers/vendors to achieve delivery of service improvement initiatives via operational SLA's and appropriate management of risks

1 Enhancing Customer Value:

* Enhance new and existing customer relationships through activation, upgrade and retention.
* Improve customer experience across channels through out the customer life cycle
* Run business campaigns through various channels to meet the within required budget, timescale and quality
* Build processes for effective launch of campaigns and tracking its efficacy.

Functional Skills

Experience in development and management of digital B2C products / services
Prior experience in managing PnL for online products / services.
Understanding of online marketing, social media and digital channels
Understanding of online sales process, digital customer journey and payment ecosystem (desirable)
Knowhow of Project management / program management

Behavioral Skills

Demonstrated experience in a matrix organization and coordination with cross functional stakeholders
Strong analytical skills and eye for detail
Self starter and consensus builder