Regional Senior Technician - Property Claims

33200.00 - 33200.00 GBP Annual + GBP33200/annum
08 Mar 2017
22 Mar 2017
Contract Type
Full Time
We are currently recruiting for a Regional Senior Technician (Property Claims) for a Insurance firm in the York area. As a Senior Technician, you will be the most senior technical referral point for all technical work within the team, as well leading the technical excellence of the team through coaching, mentoring and training
Duties include:-
" Be the most Senior referral and escalation point for staff within the property team
" Liaise with Head Office Claims on large/complex cases as appropriate
" Facilitate and implement technical training, coaching and mentoring of staff
" Provide technical input and sign-off for referred complaints
" Co-ordinate quality audits and influence quality control standards
" Maintain and develop positive working relationships and provide technical support and assistance to Team Leaders, Agents and Sales colleagues
" Identify and support the development and implementation of improvements and changes to processes, procedures and practices
" Ensure quality of data and highlight and manage trends, risks, issues and opportunities
" Be a key member of the leadership team within the department
" Analyse, interpret, report and act on performance and financial data and other management information
You must have:-
" Experience of handling large losses and/or complex cases
" Ability to demonstrate and apply a high level of technical knowledge
" Experience of developing and maintaining key working relationships
" Well developed interpersonal skills with the ability to train, coach and develop staff
" Proven negotiation and decision-making skills
" A demonstrable track record of large/complex loss claims handling, further enhanced by a comprehensive understanding of the market place within a property claims environment
" ACII preferred in accordance with the Qualifications Policy
Should you require any further information or wish to apply for the role please call Vicky on (Apply online only)

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