Collections Team Leader

20000.00 - 30000.00 GBP Annual + GBP20000 - GBP30000/annum GBPCompetitive Plus Excellent Benef
10 Mar 2017
24 Mar 2017
Contract Type
Full Time
Collections Team Leader
Rotherham, South Yorkshire
GBPCompetitive Plus Excellent Benefits

Are you an outstanding collections professional looking for your next step up? Want to join a close knit team that works together and is so much more than an ordinary contact centre? If so, read on.

Debt Managers Services Limited (DMSL) is part of Secure Trust Bank, a well-established banking group and provides a superb range of debt recovery services to the credit industry. An exciting opportunity has now arisen for a Collections Team Leader to join them.

Dedicated to supporting and investing in their employees, DMSL provide an award-winning benefits scheme, excellent incentives (including an Outstanding Achievers Award which gives the opportunity to win an expenses paid trip to a European destination!) and great performance management schemes.

As a Collections Team Leader, you will be tasked with leading a team of Collections Advisors in the recovery of arrears on behalf of external customers.

Specifically, you will lead and develop your team to achieve performance targets, manage their workload and prioritise and delegate tasks to ensure successful workflows.

Working to achieve SLA targets, you will take part in client meetings to help build excellent relationships and ensure that their interests are reflected in all activities.

Your responsibilities will include:

- Delivering collections performance to target in a cost effective manner
- Managing the performance of your team and providing training, coaching and development
- Recruiting for staff
- Conducting documented account and call audits and ensuring all remedial actions are completed
- Dealing with escalated complaints

Interested? If so, you must have:

- Considerable experience within a collections role
- Demonstrable experience of continuously reaching monthly targets
- Excellent knowledge of industry compliance inclusive of DPA, FCA, OFCOM and CPA
- The ability to identify and address conduct risk

Friendly and personable, as a Collections Team Leader, you must have strong communication skills. You must also be able to remain calm under pressure and effectively prioritise your workload.

A background in quality assurance would be advantageous to your application.

To apply for the role of Collections Team Leader, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Collections Team Leader, Collections Advisor, Senior Collections Advisor, Collections Manager, Collections Team Supervisor, Collections Supervisor, Collections Team Lead

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