Change Analyst (Analyst)

Recruiter
HM Revenue and Customs
Location
Telford
Salary
26600.00 - 29400.00 GBP Annual + GBP26600-GBP29400
Posted
14 Mar 2017
Closes
24 Mar 2017
Category
IT, Internet
Function
IT
Contract Type
Permanent
Hours
Full Time
Change Analyst (Analyst)
Salary: GBP26600-GBP29400
Location: Telford

With 60000+ staff and 50m customers HMRC is one of the biggest organisations in the UK, running the largest digital operation in Government and one of the biggest IT estates in Europe. We have six modern, state-of-the-art digital delivery centres where multiple cross functional agile teams thrive in one of the most dynamic and innovative environments in the UK. We are expanding our Service Operations Delivery Group and are recruiting into a number of posts within the Revenue & Customs Digital Technology Service in Telford.

Purpose of the Change Analyst (Analyst) role

To support the Change Management team in the effective management of the Operational Change Management process across all Delivery Groups and Service Operations.

Accountabilities of the Change Analyst (Analyst)
• Supporting the Change Managers and the Change Management process.
• Ensure and monitor the quality of RFCs moving through the change process.
• To minimise risk to services from the impact of change.
• To support the continual improvement of the Change Management process maintaining alignment with the Change Policy.

Main Tasks of the Change Analyst (Analyst) :
• Management of Change Management Inboxes.
• Raise Changes for HMRC Suppliers who do not have access to EARS.
• Creation of CAR forms for CAT B changes on behalf of Delivery Group Service Delivery Management.
• Sampling and quality checks of Category A RFCs.
• Triage & Quality checks of change documentation (RFC).
• Analysis of Management Information, identifying service improvement opportunities.
• Involved in process improvement activities as a result of analysis.
• Ensure compliance to the process and tool (EARS Change).
• Creation and maintenance of the Forward Schedule of Change reports.
• Co-ordination of reporting for the Change Management process.
• Creation and maintenance of key reports including Live Service Review (LSR) and Failed Changes Weekly Report.

Deliverables
• Managing low level change (CAT A & B) through the Operational Change Process, includes creation of the CAT B CAR.
• Support for the Change Managers and the Change Management process.
• Ensure compliance to the process and tool (EARS Change).
Creation and maintenance of key reports including Live Service Review (LSR), Failed Changes Weekly Report, Forward Schedule of Change, Daily Change - plus Ad-Hoc reports.

Key Interactions:
• Service Operations teams:
- Service Management
- Service Transition
- CE-OCC
• HMRC Delivery Groups and their Suppliers
• CDIO Test & Release Delivery Group
• Capgemini Test and Release Services

To apply for the Change Analyst (Analyst) role, please click the 'Apply now' button.

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