Team Manager - Financial Services

Bourne End
28000.00 - 34000.00 GBP Annual + GBP28000 - GBP34000/annum Plus bonus and benefits
14 Mar 2017
28 Mar 2017
Contract Type
Full Time
We are recruiting for a Financial organisation who provide lending and they are recruiting for a Team Manager to join them. Based in Bourne End, Buckinghamshire

Salary GBP28,000 - GBP34,000, plus bonus and benefits

Job Purpose
To manage, motivate and develop a team of Account Managers in order to meet defined company KPI's. You will also be required to conduct customer sales and service tasks in-line with the business objectives ensuring that the department maintains its customer centric approach ensuring strong customer outcomes. Build the value of the business for all stakeholders (customers, staff & shareholders) by constant development and improvements in our people, product, infrastructure and financial results.

Key Responsibilities
To ensure all administrative and audit procedures are complied with
Ensure all tasks are completed within the timeframes given
To sell and promote company products and services
To identify process improvements and implement accordingly
To ensure all loans are executed pursuant to customer need and company appetite
Manage, motivate and develop the team by delivering regular 'kerbside training', identifying staff needs and producing relevant development plans
Ensure compliance with company policy and procedure, FCA and other regulatory requirements
Achieve all targets as defined by Manager
Generate business through quality customer service
Explain services and products to customers and analyse customer suitability for products
Prepare, process and decision customer loan applications
Ensure all customer documentation is accurate and up to date at all times
Maintain an efficient and organised branch filing system
Participate in Branch/Company training and induction programmes
Manage and help develop the training/coaching of new team members
To develop detailed knowledge of both financial products and company's standard procedures
To develop the skills to be confident/efficient in running the operation on a day-to-day basis in the absence of the Operations Manager
Adhere to the Core Values

Skills and Experience
Computer literate.
Basic literacy and numerical skills.
Customer Service/Call Centre/Call Maker
Excellent communication and presentation skills
Product and market awareness

Dynamic, agile and tenacious
People Management
Deciding and Initiating action
Team working
Delivering results and exceeding customer expectations
Organising and Executing
Ability to present to Director level

Math's and English GCSE