Head Of Operations

Robert Half
125000.00 GBP Annual + GBP80000 - GBP110000 per annum
06 Mar 2017
29 Mar 2017
Contract Type
Full Time

Robert Half Financial services are currently recruiting for a leading broker in the City of London. We are looking for a Head of Operations to set up and run a new banking arm for the business. The purpose of this role is to set up and manage the operations of a new bank to deliver cost effective retail funding to support business lending plans. The first stage of this position will be to set up the operations of the new bank, both for deposits and for loans.

Robert Half Financial services are currently recruiting for a leading broker in the City of London. We are looking for a Head of Operations. The right profile will be somebody who has worked in a small private bank, a challenger bank or a small retail bank. The candidate will have 7+ years' experience running an operations team. You will need to have an understanding of retail deposit taking and short term real estate lending. To begin with the bank will only deal with UK retail customers with an idea of this expanding in a few years' time.

Daily responsibilities will include overseeing, monitoring and improving the operations function, managing and developing a small team, and ensuring the company satisfies its legal and regulatory requirements.

Candidates should be able to demonstrate good interpersonal skills, strong project management experience and a knowledge of systems, in particular the role of technology in an expanding business.


Operational management of retail deposits and savings accounts with responsibility for delivering key metrics and support targets (eg volumes, value, STP rates)

Operational management of the loans function (bridging, auction and commercial loans)

Involvement in development and delivery of new products, including all elements (i.e. processes, communications, documentation, etc.) required to bring them to market in a compliant manner

delivering a high quality end to end customer experience

acting as the first line defence with regard to conduct risk, compliance and product management regulation

Identification and sourcing of product MI, data, customer research and feedback, forecasts and competitor information to ensure that products are continually adapted and improved to meet customer requirements

Supporting and gaining support from other business area in the delivery of SLAs.

Undertaking root cause analysis of complaint data and customer feedback and recommending changes as appropriate

Experience & Skills:

recent experience working with savings/current accounts and loans products as an operations manager with a track record of successful delivery

Knowledge of UK payments infrastructure

MIS skills, project management's skills, and experience of managing external vendors

Recruiting, managing and motivating an operations team

Experience managing an online savings account offering and the customer journey

Retail banking background with a strong understanding of regulation including FSCS

Evidence of innovation, recommendations and decision making with strong commercial understanding

Good breadth of product management with an understanding of the full product lifecycle, including acquisition and retention.

Understanding of the competitive and regulatory environment for retail deposit management

Personal qualities

A highly motivated self-starter who will work on their own initiative to deliver goals and objectives.

a team player with a collaborative style and the ability to work with all areas across the business and gain their buy in and support.

focused on delivery.

Ability to motivate, initiate change and take an already successful business forward

Robert Half Financial services are currently recruiting for a leading broker in the City of London. We are looking for a Head of Operations. The company is a well-established broker however this is going to be like a start-up position as the banking arm has not been launched yet.

Salary & Benefits

This role is paying up to 110k and will pay bonus + benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.