Head of Workplace

Metzger Search & Selection
60000.00 GBP Annual + GBP50000 - GBP55000 per annum + Benefits
04 Mar 2017
21 Mar 2017
Contract Type
Full Time
Head of Workplace
Location: Canary Wharf, London
Salary: GBP50K -GBP55K

Lead a team to deliver a first class service across all service lines, taking ownership of the workplace and the daily operation. Develop people, relationships and build engaged and enabled teams.

Key Responsibilities:
*To develop and maintain a professional and proactive business relationship with the key stakeholders within the team and the client team.
*Hold weekly team meetings with direct reports ensuring policies and procedures are followed and requirements / expectations are fully communicated at all levels.
*To assist in the recruitment and discipline of employees, to include but not limited to appraisals, interviews, training and HR relevant documentation.
*Supporting management from other shifts may be a requirement from time to time.
*Review best practice and present new ideas to keep ahead of the cleaning industry.
*Attend meetings and arranged training as required in order to accommodate the role.
*Assist Account Director in preparing management information, including but not restricted to Budget / KPI's / SLA's. Attend weekly & monthly operations meetings as required and present the collated information.
*Ensuring all contractor activities comply with current Health & Safety legislation inclusive of their Risk Assessments & Safe Systems of Work
*Undertake any additional task as instructed by the line manager or above.
*Oversee the operational delivery of other staff as required and ensure the on-site team has the correct skill set to perform their role unsupported and to the highest standard.
*Ensure customer service is at the heart of the way the services are delivered.
*Carry out audits for client ensuring KPI's are meet and exceeded
*Ensure consistent and high level service delivery
*Work closely with Client team reporting on progress and developments. Identify areas of improvement in delivery of the services and processes and implement change as required.
*Ensure HSE guidelines and regulations are followed at all times.
*Monitor record and investigate accidents
*Provide cover and support to other Workplace Managers and Senior Managers from Site & Workplace departments.
*Take part in the 'call out' rota and attend emergency call outs if required.
*Health & Safety Champion for Contract, encouraging a HSE culture for the team and Clients.
*Deal with reactive situations and the development of an agile workforce
*Ensure all Helpdesk calls are monitored to conclusion via the relevant service team and the Helpdesk.
*Keep requestors updated on progress where deemed necessary based on SLA and Priority of work request.
*Ensure Operational statutory compliance and completion of works.
*Work with the Environmental team to raise awareness and ensure optimum recycling for site, business area and/or neighbourhood.
*Responsible for following all Business Continuity and evacuation procedures and being part of any testing.

Person Specification:
*Graduate calibre (or appropriate time served track record)
*Professional qualifications

*Strong customer and client focus - must have experience in customer facing Facilities Management environment
*Supplier management - must have experience of managing suppliers in a similar type of environment
*Evidence of managing performance and identifying improvements through the use of management data
*Team Player
*Communication - good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions
*Proven track record of achievement
*Demonstrates experience of coordinating and supervising M&E and/or soft services and full awareness of H&S issues
*Proven ability to motivate, inspire and develop a team of people
*Ability to interface across all levels of the organisation
*Ability to negotiate and influence across client and supplier organisations
*Computer literate
*Excellent written and verbal communication
*Ability to build and maintain relationships
*Excellent time management and organisational skills
*Ability to react quickly and decisively when faced with a problem

If you feel you are the person we are looking for please send your CV in Word format, quoting reference 114/59/MM. Please give details of your current remuneration package and your availability. We regret we cannot take telephone enquiries relating to this vacancy, due to the high level of responses expected.