Broker Desk Associate

22000.00 - 25000.00 GBP Annual + GBP22000 - GBP25000/annum + bonus and benefits
16 Mar 2017
30 Mar 2017
Contract Type
Full Time
Our client based in Bracknell are looking for people who come from a strong customer service background with mortgage knowledge, to join their team. Working within the mortgage sector they offer brilliant salaries, excellent training and great progression.

The Broker Desk Associate will be expected to communicate between mortgage brokers and customers to obtain and collate the correct information for the first stages of mortgage applications.


* Establish an excellent working relationship with Regional Account Managers and new business team
* Demonstrate an in-depth knowledge of our product offering and lending policy
* Take ownership of inbound calls and always seek to find solutions to broker queries
* Proactive external/internal chasing for outstanding case information, DIP progression, product withdrawal/launch
* Product fit cascade
* Develop a complete understanding of the broker portal and provide 1st line support to our distribution within required SLA's
* Undertake training of broker staff on portal use and product and criteria offering
* Plan and organise own workload to ensure personal and team objectives and deadlines are met
* Act as a conduit between sales and new business processing, challenging underwriting decisions where appropriate
* Management of distribution databases to ensure we have up to date contact details for our distribution
* Take responsibility for personal development, identifying and pursuing opportunities where appropriate to maintain and develop skill.
* Contribute towards functional strategy development, planning and implementation process
* Provide testing support when new functionality/systems/processes are introduced
* Feedback key market intelligence and recommend areas for improvement, where appropriate


* Excellent communication & relationship management skills
* Excellent levels of attention to detail
* Ability to multi task to ensure SLA's are met
* Proactive team player
* Ability to constructively challenge underwriting decisions where appropriate
* Confident and professional in delivering decisions to distribution
* Strong personality but able to show diplomacy and empathy where necessary
* Self-motivated and enthusiastic with drive to succeed and deliver results
* Time management skills
* Previous/existing knowledge within the Buy to Let and residential mortgage industry
* Experience of working within Financial Services environment
* Maintain a good knowledge of TCF undertaking regular TCF training as required
* Ensure compliance with the FCA Mortgage Codes of Business, Data Protection and Money Laundering Legislation

In order to be considered for this position you MUST be happy to have a criminal record and credit history check.

Our client offers an excellent remuneration package along with benefits and annual bonuses.

Please apply online to be considered

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