Commercial Customer Service Advisor

20000.00 - 22000.00 GBP Annual + GBP20000 - GBP22000/annum Bonus & Commision
16 Mar 2017
30 Mar 2017
Contract Type
Full Time
Our client is looking to expand their current workforce due to a high demand for their services. They are currently looking to recruit a Commercial Customer Service Advisor to join their successful team. This is a fantastic opportunity for the right individuals who will already be competent at dealing with all types of commercial business.


To offer a complete insurance service to existing and potential new customers, for Commercial Risks. This will involve providing quotations on all types of Commercial insurance via the telephone, face to face or in writing, placing cover when instructed, inviting and confirming renewals, dealing with mid-term adjustments and providing assistance in claims issues when appropriate.


* Provide new business quotations for all classes of Commercial insurance on request, providing relevant advice, information and guidance.
* Take instructions from new clients, ensuring cover commences at the correct time, all relevant paperwork is completed, premium is collected and relevant records and diary entries are created.
* Take instructions from existing customers in respect of alterations to existing policies, ensuring insurers are notified and records updated.
* Offer renewal of existing clients' policies with existing insurer or move to new insurer, as appropriate. In each case, ensure relevant paperwork is completed, premium is collected and relevant records and diary entries are created.
* Check thoroughly all client documentation before despatch, ensuring queries are raised and amendments completed.
* Assist customers with enquiries relating to claims, either by direct involvement with the insurer concerned if appropriate, or providing contact names and telephone numbers for customer own direct contact.
* Filing of all records on a daily basis.
* Assisting with claims administration where necessary