Educational Advisor

Milton Keynes
32004.00 - 32004.00 GBP Annual + GBP32004/annum 32004 - 32004 per year
15 Mar 2017
30 Mar 2017
Contract Type
Full Time
Salary: GBP32,004 rising by 6 annual increments to GBP38,183

Benefits: Industry leading benefits on offer - 30 days holiday + Bank holidays, pension, childcare vouchers, Private Healthcare, Study Leave

Hours: Rotation shift pattern between 8am-8pm Monday-Friday and 1 in 2 Saturdays 9am-5pm

Job Summary:

An excellent opportunity for an Educational Advisor to provide guidance and educational support to students and potential students through telephone, email, letters and online.

About the Role:
This is a busy, fast paced role within a 300FTE contact centre working in a close team of 9. You will be responsible for providing advice and guidance to new & current students and supporting them with any query they may have during their student experience.
Strong communication and organisational skills are essential in this role but also an ability to work in a close knit team will also be beneficial.

Main duties:-
*Provide guidance and educational support to students through inbound & outbound phone calls, email, letters, online Webchat and social media.
*Accurately record and maintain student details and discussions on University Systems and databases.
*Understand Student needs and provide resolutions to any outstanding queries.
*Coaching and Mentoring staff where needed
*Able to show good leaderships skills

Required Skills and Experience:
Excellent communication & organisation skills
Educated to Degree level or equivalent is desirable
Able to work well in team environment

The ideal candidate can come from a background where they have provided information advice and guidance - this could be within an Educational, Careers, Health and Social Care, Job Centre or many other type of background. Could be working in the voluntary sector e.g. C.A.B. or Counselling Services