Complaints Investigator

Recruiter
Anonymous
Location
Maidenhead
Salary
23000.00 - 26000.00 GBP Annual + GBP23000 - GBP26000/annum bonus + benefits
Posted
16 Mar 2017
Closes
31 Mar 2017
Category
Accounting
Function
Consultant
Contract Type
Permanent
Hours
Full Time
Our client a leading financial services company based in Maidenhead are looking to recruit a Customer Liaison Investigator to administer, investigate and resolve complaints in line with regulatory requirements and company standards.

Responsibilities:

* In line with policy & procedures, identify the root cause as part of fair and thorough complaint investigations, ensuring all complaint points are fully understood and responded to
* Ensure that fair outcomes are achieved for each customer based on their individual circumstances and any material distress, inconvenience or financial loss
* Accurately and consistently update the Complaints Management System providing a clear and concise audit trail
* Actioning general complaint queries
* Look for opportunities to identify on-going issues and eliminate repeat complaints in order to improve our overall customer experience
* Assisting the team when required by taking on additional tasks or key activities to manage workloads
* Working within and helping to maintain a customer focused team environment which is continually improving and striving to identify process improvement
* Identifying patterns and trends in complaints and assisting with the production of accurate management information

Requirements:

* Previous experience in a complaint handling environment (preferable but not essential)
* Experience in Collections or Litigation also desirable
* Ability to work under pressure and to be able to show a flexible and adaptable approach
* Problem solving skills

This is a full time, permanent position working from Monday - Friday 9am - 5:30pm.

Our client offers an excellent remuneration, bonus and benefits package in addition to excellent career progression and development opportunities.

Please apply online to be considered