Operational Performance Team Leader

Recruiter
Anonymous
Location
Maidenhead
Salary
30000.00 - 35000.00 GBP Annual + GBP30000 - GBP35000/annum + benefits + bonus
Posted
16 Mar 2017
Closes
13 Apr 2017
Category
Accounting
Function
Consultant
Contract Type
Permanent
Hours
Full Time
Our client a leading financial services company based in Maidenhead are looking to recruit an Operational Performance Coach to support the Senior Management Team in enhancing the performance of front line teams.

Responsibilities:

* Build positive, consultative and engaging relationships across the business through effective communication with managers and colleagues to encourage shared learning
* Assess and analyse business needs and priorities with local managers, recommending solutions to address and remediate such needs through effective side by side coaching
* Consult, coach, mentor and train front-line teams to deliver role objectives in a way that supports the firm having a strong customer focussed conduct culture
* Create meaningful action plans for individuals to improve overall performance
* Monitor and track improvements, communicating outputs regularly to Senior Management
* Provide timely and regular feedback to individuals using established methods
* Assist the wider Learning & Development with the design and delivery on in-house training solutions where relevant in line with business needs
* Instil firm values and behaviours through effective coaching
* Be seen as a role model across the business, demonstrating strong competence and knowledge of business policy and procedures

Requirements:

* Proven experience in coaching individuals to enhance performance
* Experience in call monitoring / quality monitoring processes (desirable)
* Motivational and inspiring individual
* Energetic - consistently able to energise colleagues to deliver exceptional performance
* Drive for success, passion and ambition

This is a full time, permanent position working from Monday - Friday 9am - 5:30pm.

Our client offers an excellent remuneration, bonus and benefits package in addition to excellent career progression and development opportunities.

Please apply online to be considered