Senior Associate - IT Service Desk - Exchange AD Etc

Eximius Group Limited
35000.00 - 40000.00 GBP Annual
17 Mar 2017
21 Mar 2017
IT, Internet
Contract Type
Full Time

ABOUT THE ROLE The role will be based in Central London, reporting directly to the Manager, IT Infrastructure.

The role will include the following duties:

  • Responds to the more complex problems escalated by the service desk staff pertaining to all application hardware and software products supported by the data processing area.
  • Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems.
  • Alerts clients and team members when a major problem is suspected. Performs recovery testing to confirm availability of systems where outages have occurred.
  • Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
  • Participates in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems.
  • Evaluates effectiveness of new utilities and tools.
  • Performs related duties as assigned or requested.
  • Understands standard operating procedures and processes and can apply them as solutions to common problems.
  • May receive instruction, guidance and direction from others.


    • Strong academic background: Degree level or equivalent
    • 2-3 years' work experience within an IT role
    • Strong communicator, verbal and written skills
    • A strong team player who is inquisitive, self-motivated and able to multi-task
    • Bright, enthusiastic and willing
    • Comfortable dealing with all levels of management and colleagues in different functions and regions
    • Strong attention to detail, able to set priorities and complete simultaneous projects
    • Able to meet tight deadlines whilst maintaining a high quality of work
    • Microsoft office packages
    • Service desk exchange Active Directory