Customer Repairs Administrator
My client based in Cheltenham requires a Customer Repairs Administrator to join their business on a permanent basis.
You will be responsible for the receiving and booking in Customer returns and tracking their movement throughout the repairs process.
*Process Customer Orders onto their internal system, liaising with their repair team.
*You will manually process customer returns and arrange for the return of their goods.
*You will issue order acknowledgements to the customer which reflects the companies' terms and conditions.
*You will release dispatch paperwork ensuring that this reflects the customers' requirements.
*You will book customer returns identifying the correct reason for the return.
*You will also carry out general administrative duties within the repairs team.
Skills & Experience -
*You will have experience of working within a similar role within a repairs team.
*You will have excellent written and verbal communication skills.
*You will have excellent computer knowledge of Windows Office & Excel.
*you will have had experience of working with Customers, delivering excellent customer service.
Please note although this is a customer facing role, this is not purely a Customer Service or Admin role, Candidates are required to have knowledge of the Engineering industry.
This role is paying GBP25,000 + excellent benefits including flexible working hours. To be considered for this role please send your CV to (see below)
ISL (Incite Solutions Ltd) is acting as an Employment Agency in relation to this vacancy.