Postman/Postwoman with Callers office duties - West Reading Delivery O
As the face of Royal Mail you will work from 10:00 to 15:00 as part of a team, ensuring we continue to deliver the high standards of service our customers expect.
When you think of jobs at Royal Mail, the first thing you might think of is the postwomen and men who deliver mail to your home day in, day out. From exam results and tax returns, to wedding invites or online purchases, joining Royal Mail gives you the opportunity to deliver much more than mail. It allows you the chance to deliver smiles and successes; new toys and old memories - making a real impact in the heart of your community, while working for one of the UK's most well-loved brands.
About the Role
Delivering mail and parcels to houses and businesses within a set area. You'll be the face of Royal Mail in your local community, and work flexible hours to deliver the outstanding levels of service our customers have come to expect.
You'll start your day in the local delivery office, sorting the mail for your route. You will then need to complete the necessary checks on your vehicle, guidance on how to complete these checks will be covered during your initial training, before joining a colleague in a shared van to start your round. You'll each be given a hand-held computer device to capture customer signatures for deliveries and the round will take around four hours to complete. We use a variety of equipment to convey the mail this includes the use of light weight and high capacity trollies which are supplied to carry your mail as you walk on foot between delivery points. You will move to new delivery areas throughout the day, driving your vehicle in a responsible manner and parking safely at all times before returning back to the delivery office.
You will also be required to work within our Callers Office, you will manage customer enquiries and be responsible for dealing with damaged items, uncollected or undeliverable mail and mis-sorted mail. This is a customer facing role as you will be dealing with enquiries from the general public and be the first point of contact when a customer comes to collect their parcels.
Upbeat and self-motivated, you'll be as happy working alone as you will be working as part of a team and getting to know the different people on your round. You'll have a strong sense of community and the idea of doing a job that involves flexible shift patterns will appeal. We deliver mail come rain or shine, so we're looking for safety conscious people who like being outdoors whatever the weather, and because there is walking involved in every round, you'll also be someone who likes the idea of doing a job that will help you keep fit. Some experience in a customer facing role would be ideal. A full driving licence with no more than six penalty points is essential, but ideally a clean licence is preferred.
You will need excellent organizational skills, be able to work well under pressure, must enjoy working with the public and have a friendly and professional attitude. You should also be familiar with basic computer applications, but full training will be given
Five centuries in business has made Royal Mail more than a household name. We connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 29 million addresses across the UK.
A FTSE 100 organisation, we're undertaking one of the biggest industrial transformations in the UK in recent history. Letter volumes are declining. So, we are focused on leveraging the increasing number of parcels being driven by the growth of the online shopping industry. We want to be more flexible and efficient and are employing our strong brand and a range of new products and services to achieve this.
We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.
Pay and Benefits
You will be paid weekly, increments at 6 months and 12 months are subject to satisfactory performance.
Age 16 GBP6.34
Age 17 GBP7.40 + 6 months months
Age 18 GBP9.51 GBP10.09 GBP10.57
We also offer a weekly Delivery Functional Supplement of GBP23.96 (pro-rata) plus overtime and shift allowance if applicable.
Hours of work:
We are looking to offer Permanent
Part time, 25 hours per week working Wednesday to Saturday on Delivery duties and Sunday working in the Callers office
Other benefits include:
- Holiday entitlement starts at 22.5 days on entry rising with length of service (pro-rata)
- Contributory Pension Scheme
- Excellent career development opportunities
- Full uniform provided for contracts of longer than 3 month
- Childcare voucher scheme where you can save tax and National Insurance by paying for your childcare by the childcare plus scheme, and an excellent maternity / paternity leave policy.
- Cycle2work scheme
- Many varied corporate discounts e.g. lifestyle discounts to include high street vouchers. Travel & attraction discounts for family days out. Fashion, gifts and health & wellbeing to include discount on beauty products and gym membership
We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.