Underwriting Team Leader

35000.00 - 42000.00 GBP Annual + GBP35000 - GBP42000/annum
17 Mar 2017
01 Apr 2017
Contract Type
Full Time
Underwriting Team Leader

Our client, a fast growing and forward thinking financial services organisation, are looking to expand their already highly successful underwriting team with the addition of a further Team Leader. As the perfect candidate you will already have several years manual underwriting experience under your belt, preferably in a specialist sector such as specialist Buy to Let or Credit repair mortgage and have held a substantial personal mandate. Additionally, you will have some proven previous management or supervisory experience in a similar environment. In return for your skills, you will be joining an organisation who want to develop you further.

Responsible for the management and service delivery of the Underwriting team
Ensure that the Underwriting team provide a consistently high quality of customer service to both external and internal customers.
Act as first contact on escalated queries or complaints from the Underwriting Team
Communicate with intermediaries by telephone and in writing, handle objections and provide objective feedback to any questions
Resolve technical queries within personal levels of expertise and escalate to Underwriting Manager where necessary
Hold an underwriting mandate within an assigned mandate level and ensure that both your underwriting and of your team members is of the highest standard
Review department procedures and associated manuals and undertake gap analysis and ensure they are complete, compliant and up to date.
Attendance at working groups and meetings as subject matter expert in Underwriting.
Represent and contribute in various prioritisation and project meetings to agree resource requirements in line with approved work schedules
Manage and lead on key Mortgage related live issues conducting root cause analysis and corrective action planning
Work with the Completions and Servicing Team Leaders to ensure a quality customer journey
Identify any potential fraudulent activity and escalate any concerns and assist less experienced members of the team when needed
Support management to ensure effective delivery of change across the team
Deputise for Line Manager and conduct ad-hoc duties as outlined by Line Manager
Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
You will need:

To have held an individual mandate
Have a minimum of three years manual mortgage/bridging underwriting experience
Be an excellent communicator with proven capability to train and mentor others
Working knowledge of the Data Protection Act, Anti-Money Laundering, MCOBS and MMR is essential
A minimum of two years' experience of managing/supervising staff

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