Continuous Improvement Analyst

Oliver James Associates
Burgess Hill
40000.00 - 50000.00 GBP Annual + bonus & benefits
20 Mar 2017
28 Mar 2017
Contract Type
Full Time

Job Responsibilities:

  • Identify, analyse and implement improvement opportunities, collaborating with the business areas, to form a strong and effective OpEx team dynamic
  • Facilitate and manage improvement deliveries in line with the OpEx strategy, using the right LSS tools, thinking and methodologies
  • Develop and implement effective Visual Management solutions
  • Produce data and metrics, to provide visibility to track and evidence savings which will support benefit realisation
  • Develop & implement standard work
  • To ensure compliance with company and other relevant standards/regulations at all times (including TCF)
  • Any other reasonable duties as required

Job Specific Competencies:


  • Formal qualification LSS certification (Black Belt)
  • Formal project management qualification or a desire to and capability achieve (eg Pince2, DMAIC)


  • Demonstrable experience in the application of LSS and CI tools, thinking and methodologies
  • Demonstrable experience of identifying and implementing improvement opportunities across back and Front Office operations (including Telephony)
  • Programme or Workstream lead in previous LSS projects


  • Strong facilitation skills
  • Project leadership and management skills
  • Strong influencing and senior stakeholder management skills
  • Strong written and verbal communication skills
  • Strong interpersonal skills
  • Good time management and organisation skills
  • Analytical and problem solving skills
  • Logical thinker


  • In-depth demonstrable understanding of LSS & CI tools, thinking and methodologies (minimum 5 years)
  • Knowledge of the private lines insurance business, the aggregator marketplace and the core business functions of a general insurance provider would be desirable
  • Knowledge of FSA requirements (including TCF and Conduct Risk)


  • Commercially focussed and results driven
  • Self-motivated and enthusiastic
  • A methodical and pro-active approach
  • Ability to work independently and as part of a team
  • Embrace, embed and incorporate the Company Values
  • A flexible worker with a positive attitude and resilient
  • Emphasis on attention to detail
  • A logical thinker who takes initiative to make decisions
  • Strives to facilitate improvement opportunities to contribute to the success of the business