Training Coordinator

Resource Solutions - Visa
25000.00 - 35000.00 GBP Annual
20 Mar 2017
28 Mar 2017
Contract Type
Full Time

Job Purpose:

The Products and Services Training Team is recruiting a training coordinator to support the training team and the management by:

  • Scheduling and coordinating internal training
  • Providing various reports and MI to management
  • Supporting the training team with day-to-day admin and on ad-hoc projects
  • Maintaining the Learning Management System

Key responsibilities:

Internal training coordination

  • Create induction schedules and coordinate with trainees and trainers
  • Schedule sessions on LMS and Outlook
  • Schedule training according to specific roles' development plans
  • Process bespoke training requests
  • Update LMS with session and attendance details

Training reports & analysis, MI production.

  • Produce scheduled and ad-hoc reports for management, training team, HR and internal customers
  • LMS maintenance and support
  • Act as specialist user of the Learning Management System.
  • Provide support to users across Visa.
  • Maintain LMS content
  • Assist project lead with the LMS migration project

Support training team with ad-hoc projects and BAU

  • Resolve ad-hoc training queries and complete ad-hoc administrative tasks
  • Identify process enhancements
  • Manage training team inbox

Essential Criteria

  • At least 1 years' experience as a training coordinator
  • Experience with administering and using an LMS
  • Ability to juggle several urgent requests at the same time and be resilient to pressure of constantly evolving demands.
  • Excellent organisation skills
  • Very good command of MS package, especially Excel and Outlook
  • Excellent customer service skills