Resource Planning Manager

32000.00 - 42500.00 GBP Annual + GBP32000 - GBP42500/annum
07 Apr 2017
23 Apr 2017
Contract Type
Full Time
Resource Planning ManagerCapita Legal, Financial and Regulatory Services Up to GBP42500 Leek, Staffordshire - travel to Plymouth office required Permanent, full-time 37.5 hours per week About Capita | Capita Legal, Financial & Regulatory Services (CLFRS)We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.CLFRS are part of Private Sector Partnerships a division of Capita plc, CLFRS collectively provides a comprehensive set of end to end capabilities and services across the debt management lifecycle encompassing mortgage origination, secured and unsecured servicing, arrears, debt collection, credit analytics & insight and enforcement & litigation. In addition to this we also have a significant and highly successful remediation services capability assisting many of the UK's leading companies in their financial redress initiativesAs the Resource Planning Manager, you will be responsible for delivery of front and back office planning providing actionable performance MI, insight and recommendations. You will ensure robust planning models are in place and will identify improvement opportunities and track benefit delivery to support the Operations area in achieving contractually agreed service levels and business plans. This is a Senior level position within the business which requires strong influencing and Senior Stakeholder management skills, as well as the ability to provide leadership to a multi-site Resource Planning function.What will I be doing? * Delivering short, medium and long term strategy for front and back office Operations * Support the business by making and driving recommendations on best use of operational resource * Working with the Senior Leadership Team and Client to raise the profile and influence of the Resource Planning function * Providing strategic direction to drive the Resource Planning team forward * Lead formal interactions/meetings with Operations in line with our Operational Management Framework * Provide leadership and direction to your 2 Senior Analysts across Leek and Plymouth to ensure they effectively manage their teams * Work collaboratively with the Operational areas to improve the customer journey which in turn will maximise operational efficiency * Contribute to the effective functioning of the wider planning community and share best practice across this community * Develop a centralised professional team, motivating, developing and inspiring direct reports to deliver against performance objectives. Essential skills: * Previous experience in a managerial/analytical/resource planning role in a senior level is essential * Senior stakeholder management and influencing skills essential * Good understanding of workforce management operating practices and industry developments * Good understanding of resource planning methodologies and service level dynamics for front office and back office * Detailed knowledge of quantitative and qualitative contact centre and back office metrics and their application * Excellent numeracy skills * Excellent working knowledge of Excel * Ability to present data in a variety of accessible formats, to convey information to a diverse range of stakeholdersWhat we hope you will do nextHelp us find out more about you by completing our short application process - click apply now.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Listen | Create | Deliver Follow Capita on Capita on Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

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