Customer Service Administrator / Appointment Setter

Recruiter
The SmartList
Location
Hemel Hempstead
Salary
25000.00 GBP Annual
Posted
11 Apr 2017
Closes
25 Apr 2017
Function
Consultant
Contract Type
Permanent
Hours
Full Time
LOCATION: Hemel Hempstead, Hertfordshire

JOB TITLE: Customer Service Administrator / Appointment Setter

SALARY & BENEFITS: starting from GBP15k - OTE circa GBP25k

WORKING HOURS: Full Time - Rota Shift Pattern between 9am - 7pm Monday to Friday & 10am - 4pm Saturday

THE COMPANY: Our client are one of the leading Caravan Park and Holiday Resort operators in the UK. They have parks across the whole of the UK with 73 of which are award winning! Due to continued success and growth of the company they now seek organised and positive individuals who can work in a fast paced environment to join their Caravan Sales Enquires head office based in Hemel Hempstead.

THE ROLE: As an Customer Service Administrator / Appointment Setteryou will work with an offer support to the Sales Team. You will be responsible in calling existing leads and companies that have shown an interest in our clients caravans to arrange and book appointments with the Sales Team. As part of the role you will be required to update records as well as carrying out a range of administrative tasks.

Key Responsibilities for the Customer Service Administrator / Appointment Setter's role in Hemel Hempstead :
  • Call existing leads & follow up enquiries from our clients database to arrange and book appointments
  • Build good working relations to ensure continued business
  • Update records and carry out other general admin work
  • Work alongside and support the sales team


THE CANDIDATE: The successful candidate for the Customer Service Administrator / Appointment Setter's role must be an organised worker who can work well in a reactive and fast paced environment. You should have previous Customer Service experience in either a face to face or over the phone role and must have a polite and clear telephone manner. Previous sales experience or appointment setting experience would be welcome but is not essential, what is essential is you are a confident and polite person who can provide excellent customer service and someone who is accurate in their work. Driving Licence and vehicle would be desirable but is not essential.


Key Experience/ Characteristics preferred for the Customer Service Administrator / Appointment Setter's role in Hemel Hempstead :-
  • Previous Customer Service experience - face to face or over the telephone
  • Good organisational skills and keen eye for details is essential
  • Polite clear telephone manner
  • Must live within or be able to commute to Hemel Hempstead
  • Must be flexible and able to work a Shift Rota Pattern

Does this sound like you? If yes then please hit the apply now button.

You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps