Client Services Associate

Recruiter
Anonymous
Location
Horsham
Salary
22000.00 - 27500.00 GBP Annual + GBP22000 - GBP27500/annum
Posted
11 Apr 2017
Closes
26 Apr 2017
Category
Accounting
Function
Consultant
Contract Type
Permanent
Hours
Full Time
Company Profile:

This impressive Wealth Management Company has experienced phenomenal success since their inception. A pioneer in their field, their customers represent some of the best, most innovative and award winning financial services groups in the UK.

The core focus is "client first" and as such we are seeking a candidate who has career experience in a role within a regulated environment where client focus is the primary aspect.

To continue their growth, they're on the hunt for a Client Services Associate to join their team.

The Role:

The role of the Client Services Associate supports the new and existing clients in the use of the bespoke platform with the timely and effective handling and resolution of client queries and issues

This position will also manage the projects and provide extreme superior service for all high profile clients. A key part of the role will be responsible for managing the business relationship with clients through Project Management, Client Communication, Internal Communication and Client Support.

Key Responsibilities:

In this Client Services Associate job, your tasks will involve:

Building strong relationships through proactive measures and quality service
Supporting new and existing clients using platform, promoting best practices
Managing high volumes of call, email and ticket communication effectively
Adhering to communication procedures, guidelines and policies including the Data Protection Act
Identify and assess client requirements for complete query management
Providing accurate, valid and complete information to clients using data, functions and resource available
Resolving client enquiries and issues in a timely manner, within company SLA's and processing guidelines
Limiting risk and positively promoting the platform
Collating client feedback and trends to work with others to enhance service delivery and overall client experience
Processing client transactions and data amendments with complete accuracy
Maintaining accurate records of client communications, data amendments and relevant documentation
Educating and train clients on platform offering and support the implementation of new services
What we're looking for?

Minimum 2 years client or customer services experience, within a regulated industry
Previous experience within a platform or investment environment is desirable
Flawless communication skills - both written and verbal
Exceptional organisational skills
Excellent interpersonal, written and verbal communication skills
A burning desire to exceed any customer expectations
What else is on offer?

A clear potential for progression; all of the Senior Relationship Managers began as juniors!
A company bonus scheme on top of your salary
Employer contribution of 5% with pension scheme
The chance to join a young, dynamic, and motivated team in one of the fastest growing industries
First Recruitment Services are acting as an employment agency in relation to this vacancy