Insurance Claims Team Leader

20000.00 - 23000.00 GBP Annual + GBP20000 - GBP23000/annum
11 Apr 2017
26 Apr 2017
Contract Type
Full Time
Our client, an highly regarded Accident Management company based in the town centre is currently seeking to appoint a dedicated Claims Team Leader to lead and motivate a busy team of Motor Claims Handlers. This is a fantastic opportunity to work for a leading business that recognise potential and promote from within.

Key Duties & Responsibilities:
??To proactively lead and motivate a team of claims handlers to achieve team objectives.
??To challenge current work procedures and recommend cost effective process improvements or developments that improve productivity, customer service or staff satisfaction.
??To ensure excellent customer service is delivered to and on behalf of Clients.
??Act as a contact point for clients on a day to day basis
??To lead and develop team members to reach their potential
??To deliver a cost effective service within budgeted costs
??To continually improve employee satisfaction

Key Skills & Experience Required:
??Minimum to two year's experience leading and motivating an Insurance Claims Team
??An aptitude for people management with the ability to motivate and drive performance on a consistent basis.
??The ability to resolve complex customer problems / issues / complaints, and a strong understanding of customer service processes and systems.
??Must have strong knowledge of the insurance industry
??Computer Literate with good understanding of Microsoft packages, including Word and Excel

For further detail on this and other roles please make sure you visit our web-site now or call our team to discuss career opportunities available

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