Collections Quality & MI Specialist

Recruiter
Anonymous
Location
Redhill
Salary
25000.00 - 25000.00 GBP Annual + GBP25000/annum Amazing benefits package
Posted
13 Apr 2017
Closes
11 May 2017
Category
Accounting
Function
Specialist
Contract Type
Permanent
Hours
Full Time
Excellent opportunity to join a leading car finance company based in the heart of Redhill as a Collections Quality & MI Specialist.

This role comes with a competitive salary of GBP25,000 plus an excellent benefits package including private healthcare, eyecare, pension, interest free season ticket and childcare vouchers. Working hours are Monday to Friday 8:15am - 4:30pm.

This role is to join the collections and recoveries team and responsibilities will include:
?? Conduct quality file audits and score for adherence against the collections and recoveries procedures.
?? Undertake call monitoring of collections and recoveries agent calls, scoring for adherence against the call model requirements.
?? Monitor quality and consistency of data held on internal systems through completion of the stock reconciliation process
?? Provide regular feedback to the Collections management team on staff performance and make recommendations for improvement
?? Produce monthly quality and compliance reporting
?? Collate and produce Collections MI
?? Produce weekly, daily and monthly management information reports
?? Actively improve existing reports and make recommendations for change
?? Statistically analyse reports to identify trends

We are keen to speak to candidates with previous experience in a similar role and previous experience in the collections/recovery arena an advantage.

Please apply today