Domiciliary Care Quality Officer - Windsor

20000.00 - 24000.00 GBP Annual + GBP20000 - GBP24000/annum
14 Apr 2017
02 May 2017
Contract Type
Full Time
The successful applicant will be responsible for the on going field supervision of domiciliary healthcare support workers and will ensure the service user requirements are met whilst maintaining compliance of care standards in accordance with Local Authority policies and procedures.

You will be required to provide day-to-day support to the Operational Network, assisting with the assessment, set up and review of health and social care packages, and you will be required to ensure that a skilled workforce is in place and they are able to deliver safe quality care to all clients.

As the Quality Officer your responsibilities will include:

•Ensuring that the client receives the appropriate care package and that continuity of care is a priority.

•Providing telephone support to clients and care staff and where necessary

•To assist the Branch Manager in auditing the standard of service delivery to clients by:

???Conducting spot checks and supervisions

???Client satisfaction questionnaires

???Attending review meetings with client / family / local authority / health personnel as required

???Creating and updating client care plans in accordance with AHG policies and procedures

???Any other administrative procedures required by the Branch / Line Manager

???Assist the Branch with Care Workers interviews & compliance

•Assist with Risk Management training to all existing Care Workers

•Complete the Risk Assessments and care plans of all domiciliary packages as well as the Non Case Managed & Level 1 Continuing Healthcare packages

•Checking and supervising Care Workers competence at delivery of medication to clients and practical application of Manual Handling techniques