HOME IMPROVEMENT AGENCY MANAGER

Recruiter
Anonymous
Location
Cambridgeshire
Salary
20.00 - 22.00 GBP Hourly + GBP20 - GBP22/hour
Posted
14 Apr 2017
Closes
02 May 2017
Function
Consultant
Contract Type
Permanent
Hours
Full Time
HOME IMPROVEMENT AGENCY MANAGER - Cambridge Council

JOB PURPOSE

To lead an effective home improvement agency service operating across local authority boundaries. To manage a team providing comprehensive advice, practical help and support to vulnerable householders requiring repairs, improvements and adaptations to their home to maintain independence and ensure comfort and safety.

MAIN ROLES & RESPONSIBILITIES:

1. To have strategic focus and lead the development of the home improvement agency.

2. To manage the operation of the home improvement agency to achieve the respective priority outcomes for the partner local authorities.

3. To manage the financial and administrative resources of the home improvement agency within budget, ensuring the partner authorities grants budgets are spent.

4. To supervise and manage available resources for property repair, improvement and adaptation in order to achieve the best possible response to a client's needs.

5. To control and maintain an overview of current and projected caseload and be responsible for the effective prioritisation of work by individual members of staff and the home improvement agency as a whole.

6. To establish, maintain and supervise compliance with effective procedures for all aspects of casework by staff, including contractors, scheduling, tendering, builders' list, customer care and financial procedures.

7. To establish performance indicators and targets in line with good practice guidance and funding agencies' requirements, monitor agency performance and report to the home improvement agency steering group. .

8. To establish and maintain good working relationships and work closely with clients, the partner Councils' Grants section, relevant Council departments occupational therapists, Social Services and Health team managers, voluntary agencies, private landlords, contractors and professional agents, and to ensure agency staff similarly do so.

9. To explore and develop contacts with organisations which may provide other sources of funding for works where clients are required to contribute to the cost.

10. To develop initiatives and contacts with organisations which may provide other services to maximise available resources for the project and extend the range of advice and services provided to clients.

11. To publicise and promote the work of the agency with local voluntary and statutory agencies, and target client groups, especially older, disabled or otherwise vulnerable people in need of repairs, improvements and adaptations.

12. To develop and maintain a comprehensive and detailed knowledge of housing grants, construction related, welfare benefits, social care and housing benefits legislation, statutory guidance, regulation and good practice and to ensure all agency staff operate in accordance with the legislation and the Council's operational procedures.

13. Carry out any other duties as required by your line manager from time to time in accordance with the grading of the post.

Candidates must have Home Improvement Services experience working with Disabled Facilities Grants. It is essential that the candidate has sufficient Management experience as they will be managing a team of 12 (building surveyors & case workers). Candidates previously working in charitable organisations would also be considered if they have sufficient transferrable skills