Customer Service Administrator

11.00 - 12.00 GBP Hourly + GBP11.00 - GBP12.00/hour
19 Apr 2017
21 Apr 2017
Contract Type
Full Time
Our international Client based in Bracknell, Berkshire require a Customer Service Administrator to join their busy team for an indefinite period.

The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction.

We are looking for a warm and friendly personality who really enjoys working with Customers in order to provide an enthusiastic and high quality service.

Main Responsibilities:

Working within a New Business & Customer Services team, ensure that exceptional levels of Customer satisfaction are provided through achievement of service targets.

New Business Responsibilities:

* Processing of customer credit applications.
* Validation of agreement documentation.
* Building and maintaining strong relationships.
* Providing advice and expertise to the Network.

Customer Services Responsibilities:

* Handling customer phone calls and written enquiries in a professional and human way.
* Arranging early settlement of finance agreements for our customers.
* Making amendments to our customers' finance agreements.
* Allocating manually paid monies to customer's agreements accurately.
* Processing customer complaints to a compliant high standard.

Shift Pattern - 35 hr week - 8 to 4, 9 to 5 and 10 to 6 - 1 Saturday in 3 to 4 if required with time off in lieu

Qualifications, skills and experience required:

* Knowledge of New Business & Customer Services in the Financial Service industry whilst not essential is preferable.
* Preferably enjoys working in a high pressured call centre environment.
* Great communicator with the ability to build relationships with customers and colleagues.
* First class organisational skills with strong ability to multi-task.
* Conscientious self-starter who makes sure that objectives are achieved.
* Quality conscious with an eye for detail.


Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer