Service Desk Analyst - Ashtead, Surrey

Recruiter
V-Source UK Ltd
Location
Ashtead
Salary
23000.00 - 28000.00 GBP Annual
Posted
19 Apr 2017
Closes
25 Apr 2017
Category
IT, Internet
Function
IT
Contract Type
Permanent
Hours
Full Time

An excellent opportunity has arisen with my Surrey based client. We are looking are a Service Desk Analyst who has experience supporting the Microsoft Suite of products including Active Directory, Windows OS and MS Office.

Our ideal candidate will have previous experience working on a busy service desk whilst approaching each incident in a logical manner against SLA's. Being the first point of contact for all IT related incidents, you will need to be articulate (written & oral), have an excellent telephone manner and be comfortable supporting users of all levels.

The key deliverables for this role are as follows:

Provide 1st Line telephone support and escalate calls to 2nd/3rd Line where necessary
Log call via call logging software (Assyst)
Ensure that your queue of call is managed daily and with KPI/SLA guidelines
Providing first time fixes for incidents logged (Email/Password resets, hardware failures, email issues, Network connectivity etc.)

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