Surveyor - Cambridge Home Improvement Agency

16.84 - 20.97 GBP Hourly + GBP16.84 - GBP20.97/hour
20 Apr 2017
04 May 2017
Public Sector
Contract Type
Full Time
Please read the job description to ensure knowledge of this specialised service.
Will pay up to GBP22 per hour for the right candidate.



JOB TITLE: Cambs HIA Surveyor
DEPARTMENT: Estates & Facilities
LOCATION: Cambourne/flexible working
including satellite locations

REPORTS TO: Cambs HIA Manager

As part of our team of surveyors, contribute to designing and delivering home repairs, improvements and adaptations for residents living within the service delivery area.

Provide a responsive customer service on technical issues for vulnerable people, CHIA team members, key partners and others, to enable Cambs HIA to deliver and develop the service effectively.

Technical services- works to residential dwellings

1. Contribute to providing an effective Surveyor service for Cambs HIA, to deliver home repairs improvements and adaptations for residents living within the service delivery area. With an allocated patch, you will provide service cover operating across partner councils (currently Cambridge City, South Cambridgeshire and Huntingdonshire). This includes, carrying out on-site surveys, feasibility studies, schedule of works and prepare Autocad drawings where necessary.

2. Provide information and advice on all matters relating to identifying property defects, specifying remedial works, proposing technical solutions for improvements or adaptations, responding to changes in technical requirements or requests for alternative solutions, overseeing improvements and adaptations to homes, following up on snags and monitoring the quality of completed works.

Customer service

3. Help to ensure CHIA can provide a responsive customer service for vulnerable people including those with complex needs, their carers or other representatives, taking account of data protection. Supported by caseworkers, use technical knowledge and interpersonal skills to help clients understand and engage with agreed building works. Help to address (where appropriate) defects, additional works identified or concerns raised about the quality of works.

4. Ensure the Cambs HIA Manager, CHIA team, Occupational Therapists, Contractors, Suppliers and other relevant agencies receive an excellent standard of professional technical advice and service.

Service Delivery and development of Cambs HIA
5. Use Cambs HIA electronic casework and file management systems to ensure accurate, timely and appropriate case records are held. Ensure sufficient records are available to track progress and enable other team members to update customers or follow up on issues when you are not available.

6 Ensure all tendering and contracting processes operating within CHIA are carried out in compliance with recognised and agreed procedures from inception to completion. Liaise with planning, building control, conservation and other regulatory or statutory bodies and ensure appropriate applications and approvals are obtained for all works.

7. Working with the CHIA Manager and other CHIA surveyors, contribute to the effective co-ordination, review and development of technical matters with regard to design and construction work. This includes: good practice guidance, legal requirements and changes in regulations or policy applicable to the Cambs HIA service.

8. Promote good practice and high performance by Cambs HIA approved contractors. Help to ensure effective contractor records are maintain and developed including monitoring information to evidence performance standards, follow up on customer feedback and achievement of agreed KPIs or other targets.

9. Carry out any other duties as required by your line manager from time to time in accordance with the grading of the post.


Hours: 37
Hours per week Liaison: internal key and external including partners - contractors and occupational therapists

Cambs HIA Surveyor


Home improvements and adaptations
Project managing building works
Drawing & specifying works
Experience of liaising and negotiating with a range of customers and professionals
GCSE - A level (or equivalent ability test)
HND Building, IOB (RICS) or other technical qualification (or currently working towards) or equivalent ability test
Knowledge & Skills
Drawing and design of building works
Building works and key trades including working with contractors
Building & planning regulations, contracting, health and safety at work and related legislation or regulation
Excellent ICT skills, able to operate with wholly electronic records, experience of AutoCad or equivalent technical design software
Active listening skills, able to communicate and negotiate clearly and effectively
Effective personal organisation, the ability to multi-task and prioritise
Clear and accurate record keeping including project monitoring
Numerical skills
Awareness of services provided by Home Improvement Agencies and related local authority grant legislation
Awareness of housing related statutory services including social housing
Awareness of the circumstances of vulnerable people of all ages and services that enable them to live well at home
Ability to travel between sites, including rural settings where public transport is not always available
Demonstrates behaviours consistent with the council's competency framework (see next page) E


Disclosure and Barring Service (DBS)
Cambridge City Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is identified as involving working with these groups, or is a position of trust. Employment is subject to an acceptable DBS certificate. Further guidance will be provided at the appropriate stage of the selection process.

Cambridge City Council Competency Framework
(What we expect of our Staff)
Customer focus
Delivering customer focussed services on behalf of the Council
Working as 'one council' to ensure residents receive seamless information and services
Understanding how to meet customers' needs and getting it right first time

Prioritising work that makes a real difference to customers' and residents' lives

Listening to and acting on customer concerns and handling issues sensitively

Giving internal customers the same high standards as we deliver externally

Respecting diversity and equality
Recognising, valuing and celebrating our diversity
Recognising the benefits of difference

Personal, team and service development
Ensuring work and performance is the best it can be and contributing to effective team working
Understanding the need for change and contributing effort and creativity to improve the service we offer
Taking personal responsibility for decisions and actions and the consequence of these
Being transparent and accountable
Being flexible, dynamic and can-do

Managing resources
Being outcome focussed and getting delivery right first time
Challenging myself and others to adapt, improve and deliver
Prioritising time and resources to provide value for money services, innovating in how things are done to improve outcomes, reduce costs and simplify processes
Cutting red-tape and making work as simple as possible
Taking every opportunity to reduce the impact on the environment of the Council's work
Finding improvements by working with and learning from others

Working with others
Extending help, giving support and offering encouragement to colleagues and partner agencies
Doing my job and fitting-in with the jobs others have to do

Building good working relationships with customers, colleagues and partners
Our competency framework is important to the Council and it is seen as a vital part of what makes us successful. The framework will help a member of staff to work collaboratively as 'One Council' in support of corporate objectives as well as contributing towards operational plans and policies. It will also encourage and support the way we engage and communicate with each other to ensure that the Council is providing innovative customer focused services to agreed standards. Below is our competency framework