Service Manager

Recruiter
Experis
Location
Edinburgh
Salary
40000.00 - 54000.00 GBP Annual
Posted
09 May 2017
Closes
23 May 2017
Category
IT, Internet
Function
IT
Contract Type
Permanent
Hours
Full Time

In Experis IT, as a recruitment partner of the technological subsidiary of an important financial group located in Barcelona, we need to incorporate a Service Manager with strong experience working at banking field or insurance field for a project in Edinburgh.

Key responsibilities:

Maintain a global vision in terms of IT services provided, communicate and support the implementation of this global vision in the team and into day to day business

-Ensure supplier reports are in accordance with the SLAs compliance.

-Align and interpret the global sourcing vision with the local vendor vision.

-Manage suppliers, supervise, control and approve actions while managing IT service projects

-Communicate and spread IT guidelines, standards, policies, procedures among technology teams

-Ensure business quality metrics are in place, be accountable for the coordination and supply between SABIS and SABIS UK

-Report to the client IT operations quality metrics (KPI), SLAs and services issues


Required skills:
-At least +3 years of relevant experience in IT service management, desirable experience in finance/insurance sector
-Degree in either computer science, communication systems, business and administration, telecommunications, informatics or industrial engineering, specialized in organization or study related to finance and banking services
-Proven knowledge and experience in finance and riskbanking operations. Understand the Bank industry and proven track familiarity with financial transactions
-Strong project management and team management skills e.g. planning, budget control, people management etc. Previous management experience, excellent written and verbal communication skills.
-Expertise in managing a group of services and platforms assigned to different stakeholders. Understand the IT Operations management business and be able to delegate and solve issues quickly
-Expertise in managing teams in different locations
-Fluency in Spanish would be an advantage
-Fluent in English and having a Bachelor Degree are mandatory requirements


We offer:
-You will become part of a highly-qualified team, with the most modern and up-to-date technology and commercial resources. Being a multi-brand and multi-channel organisation focused on clients enables SABIS to be an outstanding IT solutions provider for personal and business banking markets.

Key Words: IT Service Manager, IT Service Management, Finance, Banking.

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