Project Manager - Business Improvment

30000.00 - 35000.00 GBP Annual + GBP30000 - GBP35000/annum
10 May 2017
07 Jun 2017
Contract Type
Full Time
Role: Project Manager - Customer Journey Business Improvement

Client Industry: Financial Services.

Type: Permanent


This is an exciting opportunity to work in a well-established financial services group as a Project Manager within the Operations and Marketing Dept.

The role is for an experienced project manager / Business Improvement executive to lead front to back initiatives in order to make end to end processes more effective - focusing on the value flow for the customer alongside commercial value to the business.

From there it will be a series of high level projects to be delivered alongside the implementation of 'routine' continuous improvement operational process policies.

•Performing reviews of current operational processes
•Assumptions and dependencies activity across active projects and ensure lean and efficient processes alongside an exceptional customer service.
•Imbedding a culture of evolution and improvement.
•Responsible for final retrospective actions, update retrospective log and highlight common learning's/trends to Marketing Director to aid continual improvement.
•Preparation and implementation of an internal informal assessment in all sales operational business areas.
•Responsible for tracking and reporting of departmental actions and measured value from initiatives and improvements to completion
Regardless of the project(s) scope, this person will be expected to project manage and lead initiatives such as;
•Help to Identify non-automated and non-strategic business platforms which will form the basis of change proposal documents to gain sign off
•Manage the design execution, documentation, measurement and monitoring of implemented solutions, and liaise with various key stakeholders within the business in order to deliver.

Equally as important is that this person is passionate about the success of said projects, and that all proposed enhancements are measured appropriately in order to effectively assess success
The ability to produce reports in appropriate formats on the initiatives progress at regular intervals will also be a priority requirement.

You must:

Have experience in in a financial services background or very similar customer model.

Be well experienced with software like Visio or an equivalent