Management Information Analyst

22000.00 - 22000.00 GBP Annual + GBP22000/annum
10 May 2017
07 Jun 2017
Contract Type
Full Time
M I Analyst

GBP22k Worcester

Overview of Role:

Reporting to the Resource Planning Manager. Providing M. I. for business and advisor performance and adherence to help improve processes and department productivity.

Main hours will be Monday-Friday 09:00-17:00 however you will need to be flexible to work all operational hours - 37.5 hours per week


Updating reports with leavers and new starters

Provide analysis on absence at all levels

Provide analysis on holiday trends, availability and booking to ensure no holiday is lost by year-end

Provide analysis on general attrition, recruitment and retention

Provide statistics and analysis on agent performance and adherence at all levels and recommendations to stakeholders

Provide statistics and analysis on business performance and adherence at all levels and recommendations to stakeholders

Any other duties which fall within this role.

Experience and Skills

Experience with Contact Centre analytics

Experience in a multi-channel contact centre

Advanced Level Microsoft Excel is essential

Basic VB and SQL knowledge

Good knowledge and experience using database structures

Excellent communication and presentation skills

Good analytical and data management skills

Excellent time management with ability to work to tight deadlines whilst under pressure

Personal Attributes

Ability to work on own initiative and good team player

Creative thinker with excellent problem solving skills

A flexible approach

Assertive and confident communicator

A professional attitude

Please contact Michelle at Redwood Search for more information

Recommend your family and friends to us and on their successful placement, we will give you GBP250 worth of vouchers of your choice. (T&C's apply).

Please visit our Redwood Search website to find more roles

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