In-House IT System & Solutions Applications Specialist

Recruiter
Anonymous
Location
Basingstoke
Salary
30000.00 - 30000.00 GBP Annual + GBP30000/annum
Posted
13 May 2017
Closes
27 May 2017
Function
Specialist
Contract Type
Permanent
Hours
Full Time
Our client is searching for an IT System & Solutions Specialist to be responsible for the first line troubleshooting and applications support of our client's MYLA and ViLINK systems plus their connection to other customer systems. This includes the managing of interfaces between instruments/devices and MYLA, and between MYLA and LIS(s).

You will need to:
1. Consult with clients on system, software, and hardware troublehooting. Recording notifications on SAP and escalating service orders where on-site support from the field IT is required.
2. Manage client & other vendors' communication regarding connectivity.
3. Install, configure, upgrade and maintain our client's hardware and software remotely including the MYLA interfaces
4. Liaise with LIMS providers and work with vendor and customer IT personnel to establish interface and network connections between our client's systems and LIMS systems
5. Provide customer training to enable client self-sufficiency and participate in training for company personnel as required.
6. Provide high level technical support related to the client system.

The successful candidate will be educated to degree level in Computer Sciences and have expertise in Laboratory/Hospital Workflow (sample / information), information management software, LIS/HIS connection, network, IT security. Experience and knowledge of laboratory workflow would be an asset.

You will need the following skills: Customer oriented. Good communication and presentation skills. Flexibility, adaptability and ability to work on your own or as part of a team. Ability to diagnose and resolve technical issues. Knowledge of networks, RS232 interfaces, connectivity systems, hardware & software (server, operating systems, Windows 2008 server, VMWare or other virtualization SW), database management (SQL, Setting), knowledge in interfacing via Serial (RS-232) and communication (FTP), healthcare messaging protocols (BCI, ASTM and HL7). Ability to travel to client sites as required with significant potential for travel to provide support to client subsidiaries in Benelux and Nordics on request