26000.00 - 34000.00 GBP Annual + GBP26000 - GBP34000/annum
12 May 2017
27 May 2017
Contract Type
Full Time
Diagnostics Lead

Hours: Monday - Friday and shifts between 8am - 9pm

Salary: GBP26,000 - GBP34,000 per annum

The role of this post is to manage the team of 2 Diagnostic Booking Coordinators and maintain the bookings for the department.

The department is busy and successful, and this brings both pressures and rewards. The post requires someone with excellent management skills, who is efficient and accurate and who enjoys working in a busy environment and contributing to a prestigious and busy department.

•Must have experience within diagnostics

•Hospital experience

•Working alongside patients

•Experience within referrals

•Leadership experience - even if only overseen 2/3 people

•Very involved in the role as there will be clinical aspects

•Training will be included

•Will be the 3rd member of the team

Booking System Duties (most will be overseeing the team on the below)

•Managing and making diagnostic outpatient appointments in line with departmental protocol.

•Provides accurate instructions to prepare patients for examination, procedure and financial requirements by applying knowledge of medical terminology.

•Maximizes efficiency of and minimize gaps in the department schedule by striving to offer the patient the next available appointment when possible and by scheduling patients chronologically in time.

•Schedules all patients for outpatient procedures including radiology, special procedures, cardiology, pulmonary and reschedules and cancels patient appointments as required.

•Receiving telephone booking calls from referrers. Making telephone bookings and ensuring that precise instructions are communicated to patients and that all relevant questions are asked, and the answers accurately recorded.

•Making sure that each booking is recorded in the diary; that the correct scanning room is assigned for each patient booking with the correct member of staff.

•Accurately entering registration data and appointments on the hospital information system.

•Liaise with outpatients, Doctors and all other relevant departments to arrange appointments for patients and ensure that the patients are involved where necessary

•Liaise with consultants, secretaries and administrative staff throughout the Trust regarding bookings and clinics, to ensure all new referrals are booked as soon as possible

•Sending out appointment confirmation letters and confirmation/instruction leaflets.

•Sending out cancellation letters.

•Answering the telephones and handling requests accordingly

•Reception of patients and ensuring that their needs are attended too.

•Ensuring accurate and complete input of patient data and other relevant information to the departmental management systems and to patient case notes

•Ensuring accurate, complete, and timely entry of patient reports into the reporting system, authorisation of reports by the reporting physician, and despatching reports by post/fax or telephone as appropriate

•Providing secretarial support as necessary for medical and technical staff within the department, and on occasions for other departments within the Wimpole Street Clinic.

•Maintaining the system of departmental record folders and ensuring appropriate confidentiality of notes, records and other documents related to patient care

•Maintaining and assisting with ordering office and other supplies

•Retrieving hospital case notes and other diagnostic reports

•Ensuring the serviceability of office equipment

•Maintaining the tidiness of the office

•Performing all general administrative duties of the booking process and department.

•The post holder will carry out any other duties as deemed necessary by the Administration Manager


•The post holder will maintain a good working relationship with other staff within the Wimpole Street Clinic

•The post holder will abide by the policies and procedures of the trust, in particular those procedures relating to medical care of patients.

•The post holder will appear smart at all times.

All staff will commit to:

•Act with honesty and integrity at all times

•Demonstrate respect for others and value diversity

•Focus on the patient and internal and external customer at all times

•Make an active contribution to developing the service

•Learn from and share experience and knowledge

•Keep others informed of issues of importance and relevance

•Consciously review mistakes and successes to improve performance

•Act as ambassadors for their directorate and the Trust

•Be aware of the impact of their own behaviour on others

•Be discreet and aware of issues requiring confidentiality

In addition, all managers and supervisors will:

•Value and recognise the ideas and contributions of all team members

•Coach individuals and teams to perform to the best of their ability

•Delegate work to develop individuals in their roles and realise their potential

•Give ongoing feedback on performance, and effectively manage poor performance

•Provide support and guidance to all team members

•Encourage their team to achieve work/personal life balance

•Actively listen to comments/challenges and respond constructively

•Lead by example, setting high standards

•Ensure that there are sufficient resources for their team and rebalance priorities accordingly

•Provide a safe working environment