Litigation Team Manager

32000.00 - 40000.00 GBP Annual + GBP32000 - GBP40000/annum
17 May 2017
14 Jun 2017
Contract Type
Full Time
Our client, a leading financial services company based in Maidenhead, Berkshire is currently hiring for a Litigation Team Manager to ensure that a consistent and superior level of service is provided to their clients and customers.


* Develop and implement plans to ensure that a high quality, consistent standard of Customer Service is delivered in line with business objectives, budget and KPIs - including quality assurance of call activity, live call listening and feedback, daily workload planning and adjustments
* Actively manage individual and team performance and competence including conducting one to ones, giving feedback on performance, conducting performance reviews, absence and disciplinary management
* Managing resource requirements
* Train, coach and develop team members as required, to maximise performance and potential
* Actively promote a culture that delivers high performance, motivation and engagement
* Participate in the recruitment and selection of team members, including where required, participation in assessment centres as an accredited recruiter
* Client relationship management including resolution of issues and escalation where necessary
* Participate in Operational client review meetings as subject matter expert
* Analytical with the ability to put in place KPIs that drive maximum productivity, quality and service

Key Requirements:

* Ability to articulate vision in a way that breeds enthusiasm
* Ability to liaise, influence, communicates and negotiates at all levels of management and work collaboratively with other departments.
* Experience of creating, critiquing and implementing workflows, processes and procedures
* Experience of project and resource planning, scheduling and budget management
* Financial Services experience desirable

This is a full time position working Monday - Friday 9am - 5:30pm.

Our client offers an excellent remuneration, bonus and benefits package in addition to excellent career progression and development opportunities