Infrastructure Engineer - Commvault Specialist - Leeds

Recruiter
Data Careers
Location
Leeds
Salary
40000.00 - 43000.00 GBP Annual + Excellent Benefits
Posted
18 May 2017
Closes
22 May 2017
Category
IT, Internet
Function
IT
Contract Type
Permanent
Hours
Full Time

Role: Infrastructure Engineer - Commvault Specialist - Leeds

Rate: Up to GBP43k + Excellent Benefits

Duration Permanent

Location: Leeds

Skills: COMMvault Windows Server, Active Directory, VMWare, Hyper-V, SCCM, Veeam, DPM, Active Directory/DNS/DHCP, Windows Server 2012R2, Windows 7/Windows 8.1 OSD Deployment, MDT WSUS, WDS

Duties:

  • Manage own workload, ensuring support logs are completed to SLA's.
  • Monitor all Opsview alerts, managing resulting calls through to completion.
  • Develop customer relationships to enhance the support service.
  • Escalate issues to the Technical Services Team Leader in advance of any conflicts occurring.
  • Work on project based tasks, including provisioning of new Servers and IT equipment.
  • Responsible for ownership of customer issues reported through to conclusion/appropriate escalation.
  • Create and maintain support documentation.
  • Follow approved procedures with regard to change control and documentation standards.
  • Carry out daily backup checks and duties including resolution of any identified issues.
  • Provision of out of hours (weekend and evening) support via home VPN on a rota basis.
  • Manage the delivery and integration of support to new services and customers
  • Maintain IT equipment on customer locations
  • Liaise with business units and 3rd parties to ensure a seamless support service.

Key Skills:

  • Technical knowledge of both hosted and remotely administered environments and infrastructure.
  • Commvault would be essential
  • Storage Technologies
  • Experience providing Technical Support with an in depth knowledge of operating systems such as;
  • Microsoft Windows 2003/2008 Active Directory Infrastructure Services
  • Microsoft SQL Server 2005/2008
  • Microsoft Exchange 2007/2010
  • Microsoft Office 2010
  • Anti-Virus (Symantec/Kaspersky) - installation and administration.
  • Citrix Xenapp 5.0/6.0/6.5 - implementation, installation, troubleshooting
  • Communication Skills are essential to provide the customer with efficient and accurate resolution of calls.
  • Encryption Software - PGP & Checkpoint
  • VMware Infrastructure administration
  • Network connected SAN and Clustering technologies (SAN/NAS)
  • Experience of data centre management
  • Resolve complex customer service issues, escalate where necessary
  • Act as a role model for high quality customer service
  • Experience of direct contact with customers
  • Understand roles of other teams and draw on expertise outside immediate team to resolve customer issues

Advantageous Skills:

  • Experience of ISO/PCI environments
  • Experience of Unix/Linux
  • Experience of Compellent & NetApp SAN technologies

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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