Assurance Supplier Manager

Recruiter
Palm (UK) Ltd
Location
Greater London
Salary
27500.00 GBP Annual
Posted
19 May 2017
Closes
26 May 2017
Category
IT, Internet
Function
IT
Contract Type
Permanent
Hours
Full Time

Job Summary

The Assurance/Supplier Manager plays a key role for GCX in delivering and maintaining the services which it provides to its Customers. It is a two tier role consisting of the following:

Jeopardy manage incident tickets for allocated Customers and act as a key contact and point of escalation for those Customers

Act as an internal point of escalation when GCX's third party suppliers fail to deliver to the required operational standards. Duties & Responsibilities

Assurance Management:

Review open incidents for allocated Customers to ensure that they progress in line. with SLA's and internal processes.

Act as a point of management escalation for allocated Customers. Support the Service Managers for assurance related matters.

Represent the Assurance function at Customer meetings as required.
Supplier Operations Management:

Act as a senior point of escalation for internal teams for supplier related issues. Participate in Supplier Service Reviews as required.

Provide supplier performance related input to the business as required.

Skills and Experience

The successful candidate will be a good communicator that is capable of maintaining effective and professional with Customers and Suppliers alike, in some cases at Senior Management level. They will understand and be able to perform basic troubleshooting on data networks, and be able to discuss and progress incidents and orders with third party suppliers.

Additional Requirements

They must be able to work in an organized and efficient manner and be able to work within predefined Service Level Agreements. The ability to produce good quality written communications is essential.

Technical/Functional Skills ( E denotes Essential and D denotes Desirable)

Operation experience in the telecoms and/or data network industry - D

First line fault diagnostics experience- D

Incident Management experience- D

Customer service experience - D

Strong written communication skills - D

Experience of managing suppliers in the telecoms or data networking industry - D
Education

Degree or experience in a customer/supplier management role - E.

CCNA- D.

ITIL- D.