Call Centre Customer Service Advisors

Location
Oxford Business Park, Oxford
Salary
£Competitive
Posted
25 May 2017
Closes
25 Jun 2017
Contract Type
Permanent
Hours
Flexible

Call Centre Customer Service Advisors

Full or Part-time, flexible working

Would you like to be part of a friendly team of advisors performing challenging but rewarding work and ensuring the future of cancer research in the UK?

We need determined, engaging individuals to join our Supporter Contact Team. Here you will be responsible for providing a high quality customer service to our supporters, staff and external suppliers.

What will I do?

As a Call Centre Customer Service Advisor in Oxford you will…

  • Make and receive calls, emails or letters on a wide variety of topics
  • Provide excellent service to supporters on the phone, via e-mail and letter
  • Be an information specialist, maintaining a broad knowledge and understanding of Cancer Research UK’s campaigns
  • Listen to the needs of each supporter, while conveying information in an appropriate and empathetic manner
  • Resolve supporter enquiries at the first point of contact where possible
  • Build strong relationships with supporters and provide guidance on the fundraising journey

Our passion, determination and ambition leads us to set ourselves more and more challenging targets, which means you will be constantly striving to deliver a really personal, timely service for our supporters, to build a deep and long lasting relationship with each and every one of them.

What do I need?

We’re looking for driven individuals who have excellent communication skills (both verbal and written), can take a professional approach when engaging with customers and supporters and an ability to empathise with our supporters over the phone or by email.

Join our collective force and help us lead the way through your:

  • Passion for delivering excellent customer service
  • Experience of writing letters/emails with a high standard of grammar, spelling and presentation
  • Ability to build relationships with supporters quickly
  • Approach which is flexible, innovative and responsive
  • Excellent organisation skills
  • IT literacy – in particular working with databases

Why should I apply?

Working for Cancer Research UK is unlike any company you’ve ever worked for. If you ask our people what they say they love about working here, they’ll tell you it’s our inspiring people, brand and culture. By joining our Supporter Contact team you will get a chance to contribute to our fundraising awareness work, be constantly challenged throughout every working day and get countless opportunities to interact and build relationships with a wide range of people

With our emphasis on developing our people and range of learning and development opportunities, who knows where your career at Cancer Research UK will take you. We have award winning benefits and an ambitious new strategy that we challenge you not to feel inspired about!                                                                   

What are the hours of work?

This role is based on the Oxford Business Park and our opening times are between 08.00 and 18.00. This role is being offered on a permanent basis and because of our opening times and peak hours for calls we welcome applications from candidates that are either looking for a full or part time role as we can offer a variety of flexible working patterns to suit.