Statutory and Corporate Complaints and FOI Manager
The London Borough of Richmond upon Thames and London Borough of Wandsworth present a unique opportunity to be part of a team who are working together to create a ground-breaking shared staffing structure across both boroughs.
The Complaints and FOI Team is based in the Chief Executive Group at the centre of the new shared staffing arrangement (SSA) and has a vital role in responding to A wide range of residents enquiries. This is an exciting and important senior management post and we are looking for a high calibre candidate with the the right experience and skills to lead a newly formed team from both boroughs.
The Statutory and Corporate Complaints and FOI Manager will ensure that the Councils have an effective and efficient procedure in place for dealing with corporate and statutory complaints and Local Government Ombudsman cases, securing appropriate outcomes and learning.
You will also be responsible for ensuring the Councils meet their statutory responsibilities for dealing with and requests made under the Freedom of Information, EIR and Data Protection Acts.
You will be expected to work flexibly across two locations (Wandsworth Town Hall and Richmond York House/Civic Centre) in order to manage staffing teams across both sites.
For an informal discussion please contact Katrina Waite, Head of Resident Engagement, by telephone
Please apply on-line via the button below.
CVs are not accepted.