Adults' and Childrens' Complaints Manager
The London Borough of Richmond upon Thames and London Borough of Wandsworth present a unique opportunity to be part of a team who are working together to create a ground-breaking shared staffing structure across both boroughs.
The Complaints and FOI Team is based in the Chief Executive Group at the centre of the new shared staffing arrangement (SSA) and has a vital role in responding to a wide range of residents enquiries. This is an exciting and important management post and we are looking for a high calibre candidate with the right experience and skills to work in a newly formed Complaints and FOI team from both boroughs.
The Adults' and Children's Complaints Manager will lead on the day-to-day operation and management of Adults' and Children's complaints procedures and ensure that the Councils have an effective and efficient procedure in place, in compliance with statutory requirements.
The postholder will have responsibility for identifying cases of possible safeguarding concern and working with the Local Children's Safeguarding Board where necessary.
The post holder will also promote complaints policies and procedures across the Directorate of Education and Social Services, ensuring information is readily available and meets' staff needs whilst encouraging compliance, and ensuring advice and training is provided as required.
The post holder will be expected to work flexibly across two locations (Wandsworth Town Hall and Richmond York House/Civic Centre) in order to manage staff across both sites.
For an informal discussion please contact Katrina Waite, Head of Resident Engagement, or call .
Please apply on-line at jobs.richmondandwandsworth.gov.uk
Closing date: 21 June 2017, 12pm